Michael Wright
Rancho Cordova
Summary
Customer service and operations professional with 8+ years of experience in hospitality, logistics, and legal services. Skilled in client relations, multitasking in fast-paced environments, and ensuring accuracy in documentation. Proven ability to adapt quickly, manage high-volume workloads, and deliver exceptional results independently or as part of a team.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Legal Process Server
Self-Employed
Sacramento, CA
12.2023 - Current
- Serve subpoenas, summonses, and legal notices with accuracy and professionalism.
- Maintain precise documentation of all served documents, ensuring compliance with local laws.
- Manage multiple cases daily, meeting deadlines with minimal supervision.
- Leverage technology tools to track assignments and generate reports.
Bartender
Burning Barrel Brewing
Rancho Cordova, CA
02.2022 - 12.2023
- Served a diverse range of craft beers to patrons.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Built strong relationships with regular customers, enhancing their overall experience.
- Implemented efficient pouring techniques to minimize waste and maximize profitability.
- Resolved customer complaints promptly, fostering a positive atmosphere at the establishment.
- Served high customer volumes during special events, nights, and weekends.
Server
Brookfields Restaurant
Rancho Cordova, CA
03.2022 - 12.2023
- Delivered high-quality service to 200+ guests per shift in a fast-paced environment.
- Trained new staff on service standards and menu knowledge.
- Processed cash and card transactions with accuracy and efficiency.
Dispatcher
Plumbing Doctor
Dixon, CA
10.2020 - 02.2022
- Coordinated schedules for technicians, optimizing response time for emergency calls.
- Acted as first point of contact for customer inquiries, ensuring clear communication.
- Balanced dispatch workload across multiple locations to meet deadlines.
Bartender
Del Cielo
Martinez, CA
02.2020 - 04.2021
- Crafted and served a diverse range of craft beers and cocktails to patrons.
- Managed inventory levels, ordering supplies as needed to prevent shortages.
- Developed seasonal drink menus, incorporating local ingredients and trends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Bartender
Various Restaurants
01.2013 - 01.2019
- Jack’s Restaurant & Bar, BJ’s Restaurant & Brewhouse, RA Sushi, Johnny Garlic’s
- Served table and bar for high-volume restaurants, efficiently managing service for 100+ guests per shift.
- Crafted cocktails and ensured compliance with safety standards for alcohol service.
- Supported opening and closing procedures, balancing tills and training new hires to enhance team readiness.
Shipping Coordinator
JJ Buckley Fine Wines
Oakland, CA
03.2016 - 12.2016
- Processed and shipped 100+ orders daily via UPS and FedEx.
- Operated forklifts to build pallets and organize shipments.
- Coordinated with sommeliers and clients on wine selections and deliveries.
Education
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines, FL01-2013
Skills
- Collaborative teamwork
- Effective communication techniques
- Constructive feedback delivery
- Music accompanists
- Adaptable to various genres
- Versatile performance styles
- Exceptional musicality
- Marketing and self-promotion
- Solid ear training
- Impressive improvisational skills
- Reliable professionalism
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Legal Process Server
Self-Employed
12.2023 - Current
Server
Brookfields Restaurant
03.2022 - 12.2023
Bartender
Burning Barrel Brewing
02.2022 - 12.2023
Dispatcher
Plumbing Doctor
10.2020 - 02.2022
Bartender
Del Cielo
02.2020 - 04.2021
Shipping Coordinator
JJ Buckley Fine Wines
03.2016 - 12.2016
Server/Bartender
Various Restaurants
01.2013 - 01.2019
High School Diploma -
Charles W. Flanagan High School