Michael Wright

Managed service and sales for over 2,500 accounts across Northern California and Western Nevada.

• Supply service and parts sales to all customers which include top and bottom customer accounts along with all OEM manufacturers.
• Prioritized and scheduled incoming customer calls based on urgency and account status to ensure timely responses.
• Responded promptly to customer calls to address requests.
• Documented daily activities, including customer reports and CRM updates, to maintain accurate records and facilitate follow-up.
• Visiting customers that are looking to update or replace their Nordson hot melt system and quote them for a replacement system that works best for their application needs and demands.
• Installation of new hot melt systems on production lines in top accounts.
• Visiting customer locations to provide system audits. This includes going walking through their production lines and gathering system information while making notes on improvements that can be made.
• I am also responsible for conducting training sessions for groups of mechanics in industrial settings. Training sessions include, proper use of machinery and preventative maintenance practices.
• Continuous education on all new equipment, software, and training.

• Managed 25+ large industrial food processing plant accounts, ensuring client satisfaction and retention.
• Managed 24-hour service calls to address client needs.
• On the job sites with customers, creating solutions to overcome obstacles and minimize down time in the plant.
• Make prints of high Precision parts and Relaying critical information to the shop to complete orders.
• Conducted cold calls to potential customers, successfully expanding portfolio and generating leads.
• Handled high-stress, time-sensitive jobs to restore plant operations, minimizing downtime and maintaining productivity.
• Set monthly and yearly sales goals to meet and exceed.

• Conducted job walks with customers to gather detailed scope of work and ensured successful project completion.
• Produced detailed quotes for customers in a timely fashion.
• Scheduled all parts, vendors, and employees for large projects.
• Executed cold calls to prospective clients, articulating expertise and services offered.

• Ordered parts and materials, scheduled contractors for major PMs and planned shutdown work to ensure timely maintenance execution.
• Worked with plant managers, supervisors, and Engineers to schedule plant shutdowns.
• Created detailed schedules for maintenance mechanics to optimize workflow.
• Led overhauls on critical equipment, minimizing downtime and maintaining operational efficiency.
• Scheduled and oversaw work of contractor crews on worksites.
• Utilized many different computer programs including excel, EAM, Microsoft exchange, and more.