Summary
Overview
Work History
Education
Skills
Awards Achievements Interests
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Michael Wong

Los Angeles

Summary

Quality-driven product manager with extensive experience in guiding products from conception to production. Strong technical knowledge complemented by exceptional presentation skills. Proven ability to manage multiple products and projects while maintaining a focus on detail and strategic marketing. Demonstrates leadership and teamwork capabilities to enhance product strategy and execution.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Exactuals Product Manager II (Assistant Vice President)

City National Bank
Los Angeles
01.2020 - Current
  • Managed Paymenthub Core product under Treasury Management Solutions for major clients, achieving $2.1MM revenue trend for 2022-2023.
  • Released Dashboard Analytics, enabling users to customize dashboards reflecting payment trends and transaction history.
  • Implemented Stop Payment & Void Automation feature, allowing processing of over 10,000 checks monthly, saving $13,000 and reducing processing time.
  • Designed In-Product Payments feature for ACH and Wire payments, saving $15,000 monthly and minimizing operational risk.
  • Led development team of 10 as Product Owner, overseeing over 100 user stories and facilitating Agile methodologies.
  • Collaborated with executives to strategize product positioning based on ECR metrics, ensuring timely delivery of client features.
  • Worked with Customer Success Managers to resolve over 25 critical defects, saving clients over $100,000 and enhancing user experience.
  • Conducted all Agile ceremonies and managed the Kanban Board for efficient backlog prioritization.

Treasury Management Product Business Analyst (Assistant Vice President)

City National Bank
Los Angeles
01.2020 - Current
  • Developed regression and defect test scripts for Wires, ACH, Positive Pay, Small Business, and Stop Payment products during migration of over 20,000 clients to new treasury management system.
  • Triaged issues with vendor and engineers to resolve modular, UI/UX, and portal challenges.
  • Managed project dashboard for tracking entitlement and regression testing of over 500 test cases during client conversion waves.
  • Conducted UAT and QA testing in various environments to validate product design and compliance standards.
  • Created comprehensive user guides for front-end and back-end operations of supported products.
  • Co-led automation project that implemented over 300 automated regression test scripts, achieving 90% reduction in manual efforts.
  • Utilized two servers for testing across different environments, resulting in 50% decrease in testing duration.
  • Managed Aha! tool to create custom reports on product initiatives for executive presentations.

Treasury Management & Commercial Banking Specialist

CTBC Bank USA (China Trust)
Los Angeles
01.2018 - 01.2020
  • Analyzed and reviewed executive financial reports to forecast year-over-year growth rates for banks.
  • Calculated and modified online business client analysis fees and service packages to optimize revenue.
  • Developed analysis models, dashboards, and billing statements to evaluate bank products and budget fees.

Treasury Management Operations Representative

City National Bank
Los Angeles
01.2015 - 01.2017
  • Identified over 1,000 potential fraudulent checks using bank's Positive Pay and ARP system, preventing clearance of more than 50 high-value fraudulent claims.
  • Co-led Escheatment Check Project to notify over 100 clients regarding unclaimed funds being recalled by the state.

Education

B.S - Entertainment Business

The Los Angeles Film School
06.2019

Skills

  • Product Management
  • Agile Methodologies
  • Project Management
  • UI/UX Design
  • API Integration
  • Data Analysis
  • Treasury Management
  • UAT/QA Testing
  • Roadmap Development
  • KPI Tracking

Awards Achievements Interests

  • 2023 SAFe 6.0 Agile Certification
  • 2021 Aha! Certification
  • 2021-2022 City National Pride Award (Recognition of Significant Contribution)
  • 2013 - 2020 Creative Producer for XP Entertainment - Music Production and Recording Engineer
  • 2010 - 2024 E-Sports Professional & Business Partner (Heroes of Newerth, Counter-Strike, Dota, Pokémon Unite)

Certification

  • SAFe Agile 6
  • CSPO
  • Aha!

Languages

Chinese (Cantonese)
Native/ Bilingual
Korean
Limited

Accomplishments

  • 2021-2022 City National Pride Award (Recognition of Significant Contribution)

Affiliations

  • 2013 – 2020 Creative Producer for XP Entertainment – Music Production and Recording Engineer
  • 2010 – 2024 E-Sports Professional & Business Partner (Heroes of Newerth, Counter-Strike, Dota, Pokémon Unite)

Timeline

Exactuals Product Manager II (Assistant Vice President)

City National Bank
01.2020 - Current

Treasury Management Product Business Analyst (Assistant Vice President)

City National Bank
01.2020 - Current

Treasury Management & Commercial Banking Specialist

CTBC Bank USA (China Trust)
01.2018 - 01.2020

Treasury Management Operations Representative

City National Bank
01.2015 - 01.2017

B.S - Entertainment Business

The Los Angeles Film School

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Michael Wong