Michael Wilson
San Jose
Summary
Dynamic Security Responder Coordinator with proven expertise at Echelon Security in incident reporting and emergency response. Adept at leading teams and enhancing security protocols, I excel in conflict resolution and surveillance monitoring, ensuring safety and order. Recognized for improving operational efficiency and fostering strong customer relationships in high-pressure environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Security Responder Coordinator
Echelon Security
Portland
07.2023 - Current
- Patrol premises regularly to maintain order and establish presence.
- Remove/help wrongdoers or trespassers from the area.
- Work well without supervision and under pressure.
- Investigate people for suspicious activity or possessions.
- Respond to alarms by investigating and assessing the situation.
- Providing aid to people in need.
- Apprehend and detain perpetrators according to legal protocol before arrival of authorities.
- Submit reports of daily surveillance activity and important occurrences.
Security Responder/Dispatcher
Inter-Con Security
Medina
03.2017 - 07.2023
- Managed a team of three to five security personnel.
- Analyzed, interpreted, and elicited information to determine appropriate actions while giving verbal and written instructions.
- Conducted multiple levels of training for new and existing employees.
- Work well without supervision and under pressure.
- Provided escorts for contractors and staff inside sensitive areas.
- Dispatching, Data Entry, Processing, Creating access badges for contractors and visitors.
- Monitor and authorize entrance and departure of employees, staff, and contractors to guard against theft and maintain security of the premises.
- Use multi-channel radio and phone systems to dispatch responders to normal and emergency conditions.
Patrol Officer
Allied Universal Security Services
Everett
09.2016 - 03.2017
- Utilized radio system using 10 codes which were promptly memorized upon starting.
- Reported all safety concerns, security breaches and unusual circumstances both verbally and in writing reports.
- Built, improved, and maintained effective relationships with both client employees and guests in a positive manner.
- Answered questions and assisted guests and employees with temporary badges after verifying authorization for access to Boeing property.
- Answered phones and greeted guests / employees in a professional, welcoming manner.
- Maintained continuous communications with radio and computer exchanges.
- Prepared written activity reports and audits on unusual occurrences or recommendations for client security improvements.
- Conducted access control for Boeing employees and contractors for unclassified tanker aircraft.
Specialist 1, Customer Service Operations
Comcast Cable, LLC
Beaverton
05.2014 - 09.2016
- Dealt with client issues investigating and finding answers resolving issues aiding or directing them to appropriate parties.
- Utilized latest training support standards and procedures to provide high level of customer service.
- Ensured that customers received contractual service expectations.
- Kept operation running taking a minimum of 10 calls per hour.
Customer Account Executive and Dispatch – Level 2
Comcast Cable, LLC
Everett
05.2014 - 09.2016
- Developed an exceptionally good understanding of technical issues and was able to resolve multiple problems negating the need for first-hand technical support at a client's residence or business.
- Successfully handled a high-call volume desk, always exceeding requirements for minimizing call times and first-time resolution.
- Served on multiple process improvement activities and teams identifying areas of waste including unnecessary technician calls, and enhanced use of digital information reducing need for paper records and others that helped streamline operations.
- Assisted customers and field technicians in basic troubleshooting and work order correction.
- Create work orders for Video, Internet, Residential Phone, and Xfinity Home Security.
Education
Associate of Science - Homeland Security
Everest University
Tampa, FL01.2014
Skills
- Incident reporting
- Surveillance monitoring
- Team leadership
- Emergency response
- Access control
- Security protocols
- Conflict resolution
- Customer relationship management
- Team collaboration
References
References available upon request.
Certification
Basic Life Support - BLS, NationalCPRFoundation 2025
Timeline
Security Responder Coordinator
Echelon Security
07.2023 - Current
Security Responder/Dispatcher
Inter-Con Security
03.2017 - 07.2023
Patrol Officer
Allied Universal Security Services
09.2016 - 03.2017
Specialist 1, Customer Service Operations
Comcast Cable, LLC
05.2014 - 09.2016
Customer Account Executive and Dispatch – Level 2
Comcast Cable, LLC
05.2014 - 09.2016
Associate of Science - Homeland Security
Everest University