Michael Wilson
Corona
Summary
Accomplished Banquet Captain at Egle Glen Golf, adept in team management and event catering, significantly enhanced service quality and customer satisfaction. Expert in fostering relationships and negotiating contracts, leading to repeat business. Trained staff in food safety, ensuring high standards. Achieved optimal staffing levels, demonstrating exceptional leadership and organizational skills.
Overview
10
10
years of professional experience
Work History
Banquet Captain
Egle Glen Golf
1800 Eagle Glen Pkwy, Corona, CA 92883
09.2023 - Current
- Liaised with catering department about event changes and implemented requested adjustments.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Restaurant Manager
Silverlakes
5555 Hamner Ave, Norco, CA 92860
05.2019 - 06.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Banquet Manager
Silverlakes
5555 Hamner Ave, Norco, CA 92860
04.2015 - 05.2019
- Liaised with catering department about event changes and implemented requested adjustments.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
High School Diploma -
Centennial Igh School
1820 Rimpau Ave, Corona, CA 9288109.2008
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Staff supervision
- Food safety
- Food safety and sanitation
- Relationship building
- Event catering
- Staff management
- Guest relations
- Venue coordination
- Time management
- Professional and courteous
- Guest interaction
- Banquet coordination
- New employee orientation
- Staff scheduling
- Problem-solving
Timeline
Banquet Captain
Egle Glen Golf
09.2023 - Current
Restaurant Manager
Silverlakes
05.2019 - 06.2023
Banquet Manager
Silverlakes
04.2015 - 05.2019
High School Diploma -
Centennial Igh School