Michael Williams
San Diego
Summary
Sales, marketing and operations professional with 10+ years of experience. Highly skilled at managing teams of inbound and outbound agents via coaching, role playing, strategy sessions, etc. While an individual contributor, I pride myself on the ability to prospect, qualify for proper opportunities, handle objections, lead project execution and serve as a true leader for my team.
Overview
13
13
years of professional experience
Work History
IAPDA Certified Debt Specialist
Beyond Finance
01.2023 - Current
- Successfully completed IAPDA Certified Debt Specialist certification
- Reviewed and examined delinquent accounts for accuracy and compliance to company policies
- Maintained accurate and complete records of customer interactions
- Assessed clients’ financial situations and developed individualized debt repayment plans
Junior Loan Officer, Social Media & Recruiting
MortgageOne
01.2024 - 03.2026
- Assisted clients in completing loan applications, ensuring accuracy and compliance with regulations.
- Evaluated borrower financial information to determine eligibility for mortgage products.
- Coordinated communication between clients and underwriting teams to expedite loan processing.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed engaging social media content strategies to enhance audience interaction and brand presence.
- Collaborated with cross-functional teams to align content with marketing initiatives and business goals.
- Coordinated recruitment activities across multiple departments to streamline hiring processes.
- Developed and maintained candidate tracking systems to enhance recruitment efficiency.
Customer Sales Representative & Event Sales
Real Estate Worldwide
07.2015 - 02.2023
- Executed on outbound call strategies to warm leads, leading to a close rate of 26% which exceeded expectations by 50%
- Worked closely with existing customers to understand their needs, resulting in over 400k in retention revenue
- Responsible for all sales activities for events, including the development and implementation of sales strategies, plans, and budgets
- Collaborated with other departments to ensure customer satisfaction
Junior Loan Officer & Social Media Coordinator
Griffin Funding
10.2021 - 12.2022
- Managed customer inquiries and provided assistance and guidance to customers
- Worked closely with loan officers to ensure timely and accurate loan decisions
- Managed day-to-day operations of multiple social media accounts, including Facebook, Twitter, Instagram, and LinkedIn
- Responsible for creating and scheduling posts, responding to customer inquiries, and analyzing performance
- Produced engaging videos and graphics for social media platforms
Loan Coordinator Manager
Prospect Home Finance
07.2018 - 09.2021
- Managed and supervised a team of 40+ loan coordinators to ensure proper implementation of training and sales strategies
- Monitored and evaluated sales results to identify areas for further training and improvement
- Designed and implemented individual and group sales incentives to promote sales performance
- Conducted regular sales training sessions to educate personnel on product features, pricing, customer service, and sales strategies
Timeshare Sales Representative
Welk Resorts
02.2013 - 06.2015
- Conducted sales presentations to potential customers, including face-to-face and telephone contacts
- Developed and maintained relationships with customers and vendors to increase customer satisfaction and loyalty
- Assisted customers in selecting the best timeshare package for their needs
- Generated weekly sales reports and tracked performance against goals
Education
General Education
Grossmont College
El Cajon06-2012
High School Diploma - undefined
Valhalla High School
El Cajon06-2010
Skills
- Sales software proficiency
- Product knowledge
- Active listening
- Sales Management
- Negation
- Microsoft Office(Word, Excel & power point)
Timeline
Junior Loan Officer, Social Media & Recruiting
MortgageOne
01.2024 - 03.2026
IAPDA Certified Debt Specialist
Beyond Finance
01.2023 - Current
Junior Loan Officer & Social Media Coordinator
Griffin Funding
10.2021 - 12.2022
Loan Coordinator Manager
Prospect Home Finance
07.2018 - 09.2021
Customer Sales Representative & Event Sales
Real Estate Worldwide
07.2015 - 02.2023
Timeshare Sales Representative
Welk Resorts
02.2013 - 06.2015
High School Diploma - undefined
Valhalla High School
General Education
Grossmont College