Michael Williams
St. John’s,NL
Summary
Dynamic leader with proven expertise in personnel development and vendor management, honed at Rogers Communications. Excelled in merchandising and opening/closing procedures, significantly enhancing customer satisfaction and team performance. Skilled in fostering professional relationships and achieving high workmanship standards, demonstrating both hard and soft skills critical for operational excellence.
Overview
24
24
years of professional experience
Work History
Store Manager
Rogers Communications
10.2010 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Shift Leader
Rogers Communications
09.2005 - 10.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Event Builder
Eastern Audio
08.2000 - 09.2005
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
Education
Memorial University of Newfoundland
St John’s, NLSkills
Personnel development
Opening and closing procedures
Merchandising
Team leadership and coaching
Customer Relations
Relationship building and management
Languages
English
Native or Bilingual
Timeline
Store Manager
Rogers Communications
10.2010 - Current
Shift Leader
Rogers Communications
09.2005 - 10.2011
Event Builder
Eastern Audio
08.2000 - 09.2005
Memorial University of Newfoundland