Michael Whelan
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
12
12
years of professional experience
Work History
Sales Associate
Cherry Hill Programs
12.2023 - Current
- Process Customer Orders and handle customer complaints.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Easter Bunny
Cherry Hill Programs
03.2023 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
Cherry Hill Programs
10.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Unloader
UPS
04.2022 - 07.2022
- Unloaded packages with care and placed in proper staging area.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
Inbound CSR
CIBC
01.2021 - 09.2021
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Inbound CSR - Retention
Rogers Communications
01.2019 - 12.2019
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Assistant Manager
Domino's Pizza
02.2018 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Grill Cook
A & W Fast Food Restaurant
06.2015 - 10.2016
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
Mover
King's Transfer Van Lines
03.2012 - 10.2014
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
No Degree - Pharmacy Technician
Herzing College
Ottawa, ONSkills
- Inventory Control
- Promotional Support
- Product Sales
- Order Processing
- Upselling
- Payment Processing
- Client Account Management
- Customer Needs Assessment
- Multi-Tasking Strength
- Outgoing Personality
- Point of Sale Operation
- Conflict Resolution
Languages
English
Native or Bilingual
Timeline
Sales Associate
Cherry Hill Programs
12.2023 - Current
Easter Bunny
Cherry Hill Programs
03.2023 - 04.2023
Assistant Manager
Cherry Hill Programs
10.2022 - 12.2022
Unloader
UPS
04.2022 - 07.2022
Inbound CSR
CIBC
01.2021 - 09.2021
Inbound CSR - Retention
Rogers Communications
01.2019 - 12.2019
Assistant Manager
Domino's Pizza
02.2018 - 01.2019
Grill Cook
A & W Fast Food Restaurant
06.2015 - 10.2016
Mover
King's Transfer Van Lines
03.2012 - 10.2014
No Degree - Pharmacy Technician
Herzing College
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