Michael Whalen
Saskatoon,Canada
Summary
I am an experienced business manager and IT professional.
Experienced operation management professional with more than 12 years of experience. Utilizes excellent collaboration and facilitation skills to solve complex problems and increase company revenue.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Field Manager
Paladin Airport Security
08.2024 - Current
- Manage and monitor 3 Delivery Managers and 130 Screening Officers
- Track key performance indicators and enforced quality control measures.
- Enhance team productivity by streamlining field operations and implementing efficient scheduling systems.
- Predict and resolve operational bottlenecks, supply and tool shortages.
- Collaborated with multiple departments to meet operational deadlines.
Screening Officer
Gardaworld
11.2017 - 08.2024
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- As a Shop Steward for our union, I played an instrumental role in the resolution of labor disputes, mediating conversations between management and staff to achieve mutually beneficial outcomes.
Real Estate Consultant
Self Employed
01.2015 - 09.2017
- Real Estate appraisal, sales, and agency
- Negotiation and contract writing
Retail Business Owner/Operator
Hobbyworld Gifts and Toys
06.2009 - 01.2015
- Trained and motivated employees to perform daily business functions.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
System Analyst-Project Analyst
HP Enterprises
01.1997 - 08.2009
- Created, managed and maintained ongoing Quality Management System (QMS)
- Collaborated with upper management to drive strategy and implement new processes.
- Validated the integrity of reported data by conducting thorough audits and reviews.
- Provided valuable insights through ongoing metric review and analysis, supporting informed decision-making at all levels.
Education
High School Diploma -
.
Skills
- MS Excel
- ISO9000
- Auditing
- Time Management
- Conflict Resolution
- Crew Management
- Inventory Management
Certification
- IT Project+ Certified Professional
- Microsoft Certified Professional
Languages
English
Native or Bilingual
Volunteer Experience
General Labour / Construction, Habitat for Humanity, Saskatoon
Hobbies and Interests
- Performance Art
- Tattoo Art
- Gaming
- Guitar
- Home Brewing
- Reef Aquariums
- Baking
Supportedcauses
- Trans rights
- Hunger Relief
- Mental Health
- Human Rights
Timeline
Field Manager
Paladin Airport Security
08.2024 - Current
Screening Officer
Gardaworld
11.2017 - 08.2024
Real Estate Consultant
Self Employed
01.2015 - 09.2017
Retail Business Owner/Operator
Hobbyworld Gifts and Toys
06.2009 - 01.2015
System Analyst-Project Analyst
HP Enterprises
01.1997 - 08.2009
High School Diploma -
.
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