Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wallace

Toronto,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Business Consultant

Toronto Skyline Yacht Rentals
05.2021 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Developed complete business plans and operational strategies for new and existing business.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Plant Manager

St. Marys Cement Inc.
02.2019 - 12.2022
  • Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
  • Optimized processes to maximize efficiency.
  • Managed stock of all material, ordering material and monthly and annual inventory reports .
  • Maximized plant safety through proactive strategies and well-structured training, conducting monthly safety meetings and daily inspections
  • Directed employees and related programs to maximize team productivity and facility output.
  • Provided direction and leadership to all levels of employees and managers.

Account Manager, Inside Sales

Movati Athletic
01.2018 - 02.2019
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices and availability.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Set up new accounts, established customer credit, and set up payment methods.

Account Manager, Inside Sales

Lifetime Athletic
10.2017 - 12.2018
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Customer Service Representative

President's Choice Financial
02.2015 - 06.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Education

Bachelor of Arts - Psychology

York University
Toronto

Skills

  • Planning and Execution
  • Social Media Platforms
  • Strategic Vision
  • Quality Assurance and Control
  • Operational Efficiency
  • Weekly Payroll
  • Job Assignments
  • Prospecting and Cold Calling
  • Workforce Management System Software
  • Corrective Actions
  • Operational Procedures

Timeline

Business Consultant

Toronto Skyline Yacht Rentals
05.2021 - Current

Plant Manager

St. Marys Cement Inc.
02.2019 - 12.2022

Account Manager, Inside Sales

Movati Athletic
01.2018 - 02.2019

Account Manager, Inside Sales

Lifetime Athletic
10.2017 - 12.2018

Customer Service Representative

President's Choice Financial
02.2015 - 06.2017

Bachelor of Arts - Psychology

York University

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Michael Wallace