Michael Wallace
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Business Consultant
Toronto Skyline Yacht Rentals
05.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Developed complete business plans and operational strategies for new and existing business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Plant Manager
St. Marys Cement Inc.
02.2019 - 12.2022
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
- Optimized processes to maximize efficiency.
- Managed stock of all material, ordering material and monthly and annual inventory reports .
- Maximized plant safety through proactive strategies and well-structured training, conducting monthly safety meetings and daily inspections
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
Account Manager, Inside Sales
Movati Athletic
01.2018 - 02.2019
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices and availability.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Set up new accounts, established customer credit, and set up payment methods.
Account Manager, Inside Sales
Lifetime Athletic
10.2017 - 12.2018
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Representative
President's Choice Financial
02.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
Bachelor of Arts - Psychology
York University
TorontoSkills
- Planning and Execution
- Social Media Platforms
- Strategic Vision
- Quality Assurance and Control
- Operational Efficiency
- Weekly Payroll
- Job Assignments
- Prospecting and Cold Calling
- Workforce Management System Software
- Corrective Actions
- Operational Procedures
Timeline
Business Consultant
Toronto Skyline Yacht Rentals
05.2021 - Current
Plant Manager
St. Marys Cement Inc.
02.2019 - 12.2022
Account Manager, Inside Sales
Movati Athletic
01.2018 - 02.2019
Account Manager, Inside Sales
Lifetime Athletic
10.2017 - 12.2018
Customer Service Representative
President's Choice Financial
02.2015 - 06.2017
Bachelor of Arts - Psychology
York University
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