Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Walker

long beach

Summary

Thoughtful, Innovative, and people focused, professional with a strong foundation in finance management, quality assurance, customer service, and studio operations. Experienced in budgeting, risk management, invoicing, and streamlining financial processes. Known for a hands-on leadership style, clear communication, and a commitment to building strong client relationships, retention and collaborative teams.

Overview

14
14
years of professional experience

Work History

Studio Manager

Pod Spot Studios
03.2021 - Current
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities for all parties
  • Consistently delivered Clients and high end equipment to studio appointments safely and on time, creating a customer friendly experience at the start of every session

Finance Manager

Norrell Industry
01.2015 - 07.2025
  • Reviewed financial records to identify and resolve discrepancies, ensuring accuracy and compliance.
  • Improved budget oversight by introducing expense tracking methods and cost-saving initiatives.
  • Applied risk management practices to safeguard assets and reduce potential losses.
  • Optimized the month-end close process, cutting down manual work and enhancing reporting accuracy.
  • Handled invoice processing and coordinated with appropriate parties to ensure timely payments.
  • Trained team members on financial procedures to support job readiness and consistent operations.

Quality Assurance Specialist

AT&T Mobility
02.2011 - 01.2015
  • Mentored and coached junior QA specialists, fostering a culture of continuous learning and professional growth.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Maintained knowledge of industry best practices and evolving techniques to ensure best customer interactions,
  • Lead the county in customer quality assurance metrics resulting in in the companies highest customer satisfaction ratings of 2014
  • implemented policies to ensure every customer interaction was met with professionalism & kindness

Education

Bachelor of Arts - Business Administration And Management

California State University, Long Beach
Long Beach, CA
05-2010

Skills

  • Building client relationships
  • Project management
  • Project oversight
  • Partnership development
  • Operations monitoring
  • Revenue development
  • Financial forecasting
  • Studio management
  • Studio design leadership
  • Client experience management
  • Customer engagement
  • Customer relationship management
  • Relationship building
  • Quality assurance
  • Data analysis
  • Mentoring and training

Timeline

Studio Manager

Pod Spot Studios
03.2021 - Current

Finance Manager

Norrell Industry
01.2015 - 07.2025

Quality Assurance Specialist

AT&T Mobility
02.2011 - 01.2015

Bachelor of Arts - Business Administration And Management

California State University, Long Beach
Michael Walker