Michael Walker
long beach
Summary
Thoughtful, Innovative, and people focused, professional with a strong foundation in finance management, quality assurance, customer service, and studio operations. Experienced in budgeting, risk management, invoicing, and streamlining financial processes. Known for a hands-on leadership style, clear communication, and a commitment to building strong client relationships, retention and collaborative teams.
Overview
14
14
years of professional experience
Work History
Studio Manager
Pod Spot Studios
03.2021 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities for all parties
- Consistently delivered Clients and high end equipment to studio appointments safely and on time, creating a customer friendly experience at the start of every session
Finance Manager
Norrell Industry
01.2015 - 07.2025
- Reviewed financial records to identify and resolve discrepancies, ensuring accuracy and compliance.
- Improved budget oversight by introducing expense tracking methods and cost-saving initiatives.
- Applied risk management practices to safeguard assets and reduce potential losses.
- Optimized the month-end close process, cutting down manual work and enhancing reporting accuracy.
- Handled invoice processing and coordinated with appropriate parties to ensure timely payments.
- Trained team members on financial procedures to support job readiness and consistent operations.
Quality Assurance Specialist
AT&T Mobility
02.2011 - 01.2015
- Mentored and coached junior QA specialists, fostering a culture of continuous learning and professional growth.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Maintained knowledge of industry best practices and evolving techniques to ensure best customer interactions,
- Lead the county in customer quality assurance metrics resulting in in the companies highest customer satisfaction ratings of 2014
- implemented policies to ensure every customer interaction was met with professionalism & kindness
Education
Bachelor of Arts - Business Administration And Management
California State University, Long Beach
Long Beach, CA05-2010
Skills
- Building client relationships
- Project management
- Project oversight
- Partnership development
- Operations monitoring
- Revenue development
- Financial forecasting
- Studio management
- Studio design leadership
- Client experience management
- Customer engagement
- Customer relationship management
- Relationship building
- Quality assurance
- Data analysis
- Mentoring and training
Timeline
Studio Manager
Pod Spot Studios
03.2021 - Current
Finance Manager
Norrell Industry
01.2015 - 07.2025
Quality Assurance Specialist
AT&T Mobility
02.2011 - 01.2015
Bachelor of Arts - Business Administration And Management
California State University, Long Beach
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