Michael Wahoff
Rancho Cucamonga
Summary
Experienced Branch Manager known for strong inventory management and compliance oversight. Proven ability to enhance service delivery through effective training and customer engagement strategies. Ready to leverage expertise to drive operational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager
Western Exterminator Company
Riverside
02.2024 - Current
- Supervised daily operations, ensuring service delivery efficiency and compliance with safety regulations.
- Managed inventory levels and ordered supplies, optimizing resources for branch operations.
- Trained staff on pest control procedures and customer service techniques, enhancing overall team performance.
- Developed technician schedules, reducing downtime and improving route efficiency.
- Coordinated customer appointments, addressing service inquiries and complaints to improve client satisfaction.
- Implemented process improvements that increased operational efficiency and effectiveness.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Built rapport with clients to promote loyalty and address financial needs.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Branch Manager
Western Exterminator Company
Escondido
08.2023 - 02.2024
- Supervised daily operations, enhancing service delivery across all functions.
- Trained and mentored staff on pest control procedures and customer service excellence.
- Managed inventory levels and ordered supplies, supporting seamless branch operations.
- Developed technician schedules to optimize routes and minimize downtime.
- Ensured compliance with safety regulations and company policies consistently across all activities.
- Implemented process improvements that enhanced operational efficiency and effectiveness significantly.
- Resolved customer complaints with prompt solutions, improving overall customer satisfaction.
- Built strong rapport with clients to enhance service delivery and promote branch loyalty.
Operations Manager
Western Exterminator Company
Chino/Los Angeles
02.2013 - 08.2023
- Managed daily operations for pest control services and customer support.
- Developed and implemented operational procedures to enhance efficiency.
- Oversaw inventory management for pest control products and equipment.
- Coordinated scheduling for service appointments and technician assignments.
- Resolved customer inquiries and complaints to maintain high service quality.
- Trained staff on safety protocols and pest management techniques.
- Supervised employee workflow to maximize productivity and uphold quality standards.
- Improved team morale through recognition and rewards practices.
Pest Control Technician
Western Exterminator Company
Los Angeles
06.2003 - 02.2013
- Conducted thorough inspections to detect pest infestations in residential and commercial properties, ensuring effective treatment.
- Identified pest issues, implemented traps, and advised clients on preventive measures to reduce future infestations.
- Applied pesticides and treatments following safety protocols and regulations.
- Monitored treatment effectiveness, adjusting methods as necessary for improvements.
- Educated clients on pest prevention techniques and maintenance best practices.
- Maintained and serviced equipment for optimal performance and adherence to safety standards, minimizing risks during operations.
- Recorded service details and client interactions in company management software.
- Responded promptly to emergency calls related to severe pest issues during off-hours.
Education
High School Diploma -
Culer City High School
Culver City, CA06-1993
Skills
- Operational management
- Inventory management
- Process optimization
- Compliance management
- Customer relationship management
- Team leadership
- Technical training
Certification
- FR 36560
Timeline
Branch Manager
Western Exterminator Company
02.2024 - Current
Branch Manager
Western Exterminator Company
08.2023 - 02.2024
Operations Manager
Western Exterminator Company
02.2013 - 08.2023
Pest Control Technician
Western Exterminator Company
06.2003 - 02.2013
High School Diploma -
Culer City High School