Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Vitale

Willow Beach

Summary

Dynamic small business owner with expertise in customer relations and financial management at Tropical Touch Landscaping. Proven track record in cultivating client relationships and enhancing service quality, leading to increased repeat business. Skilled in team leadership and contract negotiation, driving operational efficiency and cost reduction.

Overview

25
25
years of professional experience

Work History

Owner

Tropical Touch Landscaping
03.2006 - Current
  • Oversaw daily operations, ensuring accurate and efficient task completion by team members.
  • Cultivated strong client relationships, leading to repeat business and referrals.
  • Implemented efficient business processes to enhance customer satisfaction and service quality.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Marketing Call Centre Representative

Shoppers Drug Mart Head Office
01.2003 - 03.2006
  • Resolved customer complaints swiftly to restore confidence and prevent business loss.
  • Elevated company reputation through exceptional customer service and support.
  • Developed positive customer relations while coordinating with team members on inquiries.
  • Addressed complaints promptly, ensuring high levels of customer satisfaction.

Horticulture Technician

City Of Markham
09.2000 - 10.2003
  • Operated diverse tools and machinery for mowing lawns, trimming trees, and repairing fences.
  • Executed maintenance tasks, including painting picnic tables and fixing sprinklers, to enhance park aesthetics.
  • Planted and maintained city garden beds and planters for vibrant public spaces.

Education

Landscape Technician

Humber College
05-2003

Skills

  • Customer relations and client service
  • Small business operations
  • Relationship building and sales leadership
  • Verbal and written communication
  • Business planning and financial management
  • Staff management and hiring
  • Product branding
  • Attention to detail
  • Team leadership

Languages

English

Timeline

Owner

Tropical Touch Landscaping
03.2006 - Current

Marketing Call Centre Representative

Shoppers Drug Mart Head Office
01.2003 - 03.2006

Horticulture Technician

City Of Markham
09.2000 - 10.2003

Landscape Technician

Humber College

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Michael Vitale