Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MICHAEL VIGGIANI

Burlington,ON

Summary

Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

8
8
years of professional experience

Work History

Work Management / Project Coordinator

ENBRIDGE
02.2023 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Created job files for each project and maintained current data in each file.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.

Workload Planning / Execution Support

ENBRIDGE
03.2022 - 02.2023
  • Answer customer inquiries and complaints by phone and in writing
  • Dispatching and monitoring of utility services work for the current day, optimizing the productive times of resources
  • Requesting and monitoring of locates and permits from pre-works submitted by USR's
  • Responsible for creating, committing, and scheduling utility services work
  • Work that includes written or verbal communication with customers
  • Covering various roles that require attention, due to illness and vacation
  • Managing emergency situations by allocating resources based on urgency and make necessary changes to the route sheet
  • Update and monitor the 5-week tracker
  • Coordinate with Field Supervisors to resolve any identified challenges during the process of obtaining locates, permits and resource allocation
  • Utilization of operating systems including, Maximo, Click Scheduling, Microsoft Word and Outlook.

Call Center Phone Representative

Concentrix
03.2021 - 03.2022
  • Answer all incoming customer calls and respond with accuracy to any inquiries made
  • Reconfigure operating systems of Nissan Connect and Infiniti Connect for customer to be able to use the vehicle apps
  • Dealing with many different vehicle dealerships to correct any issues that the customer may be facing
  • Offer rebates and incentives to customers to keep their services working properly
  • Utilization of operating systems including Microsoft Word, Excel and Outlook.

Utility Service Representative

Consolidated Edison
04.2016 - 08.2020
  • Respond and Investigate to gas incidents and emergencies
  • Inspect and reactivate gas fired appliances and equipment after an emergency or interruption of services
  • Use of Gas Measuring Instruments to locate natural gas leaks and to make normal inspections of natural gas equipment
  • Install and maintain meter sets and associated piping on commercial and residential locations
  • Inspect Company owned equipment, main valves, transmission lines, etc
  • Making sure they are in safe working order
  • Proficient in all aspects of a Gas Distribution Mechanic, IE: Cut off at mains, electrofusion.

Education

Natural GAS Mechanic Technician B (certified) -

Con Edison Learning Centre
08.2020

Natural GAS Mechanic Technician A (certified) -

Con Edison Learning Centre
04.2016

High School Diploma -

Tappan Zee High School
01.1987

Skills

  • Planning and organization skills to effectively manage time, with the ability to manage stress and maintain performance under pressure
  • Exceptional interpersonal skills, with a focus on relationship-building and listening skills
  • Excellent analytical, investigative, and critical thinking skills
  • Ability to write and submit accurate records in compliance with company protocols
  • Superior customer service experience and Interdepartmental in the Telecommunications field
  • Superb written and verbal communication skills, Proven leadership experience
  • Excellent computer literacy and demonstrated ability to learn new software, Intermediate working knowledge of MS Excel, Word, Power Point, SAP, and Outlook
  • Experience working rotating shifts, including overnights and weekends
  • Demonstrated ability to work independently or in a team environment to support the completion of team goals
  • First aid and CPR certified
  • Valid Class G driver's license with over 40 years of driving experience
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Relationship Building
  • Time Management
  • Verbal Communication

Languages

English
Full Professional

Timeline

Work Management / Project Coordinator

ENBRIDGE
02.2023 - Current

Workload Planning / Execution Support

ENBRIDGE
03.2022 - 02.2023

Call Center Phone Representative

Concentrix
03.2021 - 03.2022

Utility Service Representative

Consolidated Edison
04.2016 - 08.2020

Natural GAS Mechanic Technician B (certified) -

Con Edison Learning Centre

Natural GAS Mechanic Technician A (certified) -

Con Edison Learning Centre

High School Diploma -

Tappan Zee High School

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MICHAEL VIGGIANI