Michael Vellido
Fremont
Summary
Assistant Store Manager at In-N-Out Burger with a proven track record in enhancing customer satisfaction and team performance. Skilled in problem-solving and staff supervision, I successfully improved employee retention and optimized store operations, fostering a collaborative environment that drove sales growth and elevated customer experience. Help develop multiple manager that are still currently working for the company
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
In-N-Out Burger
08.2010 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
John F. Kennedy
Fremont, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Customer service management
- Staff supervision
- Store operations
- Team management
- Hiring and training
- Mentoring and coaching
- Goals and performance
Timeline
Assistant Store Manager
In-N-Out Burger
08.2010 - Current
John F. Kennedy
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