Michael Urquhart
Pointe-Claire,QC
Summary
Energetic and driven professional with valuable experience in leadership roles and a proven aptitude for building and nurturing customer relationships. With a keen understanding of customer needs and dynamics, I excel at crafting tailored solutions that deliver value and satisfaction. My strong communication and interpersonal skills enable me to connect effectively with clients, colleagues, and stakeholders, fostering a collaborative and positive working environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Tommy Cafe
11.2021 - 01.2024
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Line Cook
Archibald Microbrasserie, Inc.
10.2019 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Developed strong communication and organizational skills through working as a team.
Kitchen Crew Trainer/Team Leader
McDonald's
01.2017 - 10.2019
- Mentored new hires, providing hands-on training in cooking techniques, recipe execution, and sanitation procedures.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Contributed to a positive workplace culture by providing constructive feedback on staff performance and addressing any concerns in a timely manner.
Education
Diploma of College Studies - Business Administration
John Abbott College
Sainte-Anne-de-Bellevue, QC06.2022
Skills
- Understanding of Frictionless Sales Framework
- Attracting Inbound Leads using Inbound Methodology
- CRM software proficiency
- Systems and software expertise
- Customer Relationship Management
- Understanding of Zapier
- Customer Presentations
- Excellent Communication
- Video, Photo and Sound production
- Keen ability in Social Selling
- Continuous learning and development of skills
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Inbound Sales, Hubspot Academy - Feb. 2024
- Frictionless Sales, Hubspot Academy - Jan. 2024
- Completion of the beginner courses for Zapier, Zapier Learn - Jan 2024
Timeline
Supervisor
Tommy Cafe
11.2021 - 01.2024
Line Cook
Archibald Microbrasserie, Inc.
10.2019 - 03.2020
Kitchen Crew Trainer/Team Leader
McDonald's
01.2017 - 10.2019
Diploma of College Studies - Business Administration
John Abbott College
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