MICHAEL UPFOLD
CINTAS CORPORATION
Toronto,ON
1
Language
1
Certification
9
years of professional experience
Project and commercial operations professional with progressive experience across construction, technical services, project delivery, commercial real estate and enterprise account management. Advanced from hands-on architectural glazing into leadership of multimillion-dollar construction projects, building experience across project tracking, schedules, budgets, procurement, technical coordination, contracts, quality control and project closeout. Brings additional commercial experience in executive reporting, financial performance, negotiations and complex stakeholder management.
Work History
Route Service Sales Representative | Enterprise & National Accounts
9 Months- Led a year-long service recovery for the location’s largest account, generating $15K+ in weekly recurring revenue, taking ownership of 12+ hour service days as the lead service provider while coordinating General Managers, Directors, Key Account Managers and operations teams to stabilize execution and resolve recurring service issues.
- Own performance across 10+ enterprise accounts in 2026, coordinating service delivery, inventory, billing and issue resolution across healthcare, hospitality, retail, manufacturing and automotive clients.
- Drove an 85% contract-renewal rate across assigned accounts in 2026 through proactive relationship management, service recovery and account planning, protecting recurring revenue and strengthening long-term client relationships.
- Analyze service, inventory and billing performance across multiple concurrent accounts, translating operational issues into prioritized actions for internal leadership and client stakeholders.
- Route Specialist
- Sep 2025–Jan 2026
- Earned promotion into enterprise and national account responsibility within four months, progressing from frontline operations in Q4 2025 to responsibility for 10+ complex commercial accounts by Q1 2026.
- Led priority service-recovery and inventory assignments across commercial locations in Q4 2025, coordinating Service Managers, route teams and customer requirements to maintain operational continuity.
- Built hands-on expertise across logistics, inventory controls and service execution, establishing the operational foundation now used to identify risks, manage escalations and coordinate enterprise-level service delivery.
Commercial Account Coordinator
1 Year 5 Months- Generated and converted 5 commercial transactions totaling AED 5.2M during a 13-month assignment in 2024, taking opportunities from prospect qualification through negotiation and closing.
- Drove qualified opportunities to Managing Director review, translating market intelligence, client requirements and commercial considerations into actionable information for executive decision-making.
- Led pricing, contract and transaction negotiations on behalf of the firm, aligning buyers, investors, property owners and internal leadership through commercial and due-diligence requirements.
- Owned multiple active transaction workstreams simultaneously, coordinating prospecting, property viewings, ROI discussions, documentation, negotiations and closing requirements in Dubai’s commercial real estate market.
Lead Project Manager
2 Years- Led $2.5M+ in architectural glass and glazing projects from 2022–2024, managing 5–10 concurrent projects from planning and technical coordination through procurement, fabrication, installation and closeout.
- Directed technical coordination across 50+ architects, contractors, suppliers and clients, translating field measurements, site conditions and custom-fabrication requirements into actionable project information and installation plans.
- Controlled $500K+ in project procurement, aligning vendor purchases, international samples, fabrication requirements and delivery schedules with project budgets and critical milestones.
- Directed 20+ vendors and trades across concurrent workstreams, managing schedules, subcontractors, change orders, site issues and deficiencies while maintaining visibility into project risks and outstanding actions.
- Recovered $200K+ in overdue receivables within 120 days by launching a structured A/R tracking and follow-up system, strengthening cash-flow visibility and project financial controls.
Independent Consultant
2 Years- Coordinated a $1.4M+ USD multi-year artist-development program spanning 25 songs and 3 commercial agreements, tracking budgets, timelines, contractual requirements and deliverables across executive, A&R, management, producer and business stakeholders.
Project & Tour Administration
- Led project administration for Keke Palmer’s 8-city U.S. Big Boss Tour in 2023, aligning management, talent, venues, promoters and production teams around travel, schedules, logistics and immovable performance deadlines.
Independent Consultant
4 Years- Coordinated project and release execution across 8 commercial releases during a multi-year engagement, aligning Operations, A&R, management and executive stakeholders around schedules, approvals and commercial deliverables.
Driver / Installation Specialist
2 Years- Coordinated logistics across 20–40 active job sites weekly, aligning suppliers, materials, schedules and field requirements across 100+ monthly deliveries and installations.
- Owned material tracking, inventory verification and quality control across 30+ concurrent projects, giving project teams visibility into material availability, site readiness and installation requirements.
- Earned promotion to Lead Project Manager in 2022 after expanding from technical installation into multi-site logistics, scheduling and field coordination.
Glass Installer
2 Years- Delivered storefront, curtain wall and custom architectural glazing across 100+ commercial and residential projects, establishing hands-on technical knowledge of field measurements, fabrication, site conditions and installation sequencing.
- Executed field measurements, fabrication preparation and precision installations while maintaining 100% WHMIS/OH&S compliance, leading to promotion into logistics and field coordination in 2020.
Education
- Foundations of Project Management
- Culinary Arts Management
Skills
Project Tracking & Reporting
Design & Technical Coordination
Project Scheduling
Budget & Financial Tracking
Procurement
Contract & Change Order Management
Vendor & Contractor Management
Cross-Functional Coordination
Stakeholder Management
Project Documentation
Quality Control
Construction & Site Coordination
TECHNOLOGY: Microsoft Excel
Microsoft 365
Microsoft Teams
Outlook
Salesforce
SAP
CRM Platforms
Project Scheduling Software
Languages
English
Native or Bilingual
Personal Information
Title: PROJECT MANAGEMENT | CONSTRUCTION & TECHNICAL SERVICES | COMMERCIAL OPERATIONS
Certification
PMP – In Progress, WHMIS, Occupational Health & Safety, Standard Billing Processes, CASL Compliance
Section name
- $2.5M+ PROJECT PORTFOLIO
- $500K+ PROCUREMENT
- $200K+ A/R RECOVERY
- 10+ ENTERPRISE ACCOUNTS
Timeline
Route Service Sales Representative | Enterprise & National Accounts
CINTAS CORPORATION
01.2026 - CurrentRead More
Commercial Account Coordinator
WILLIAMS INTERNATIONAL REAL ESTATE
03.2024 - 08.2025Read More
Project & Tour Administration
BIG BILLY CLARK ENTERPRISES
01.2023 - 01.2023Read More
Lead Project Manager
BESPOKE GLASS SOLUTIONS
04.2022 - 04.2024Read More
Independent Consultant
COLUMBIA RECORDS
01.2022 - 01.2024Read More
Driver / Installation Specialist
BESPOKE GLASS SOLUTIONS
01.2020 - 01.2022Read More
Independent Consultant
SONY MUSIC ENTERTAINMENT
01.2019 - 01.2023Read More
Glass Installer
BESPOKE GLASS SOLUTIONS
01.2018 - 01.2020Read More
Algonquin College
from Culinary Arts Management
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University of Toronto – School of Continuing Studies
from Foundations of Project Management
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