Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Troilo

Laval,QC

Summary

A dedicated individual with essential skills to listen emphatically, communicate effectively, and think strategically, all while applying myself to the organization’s goals that can further develop my knowledge and skills.

Overview

7
7
years of professional experience

Work History

Recruiter

Prestige Recruitment
Montreal, Quebec
01.2023 - 11.2024
  • Managed full-cycle recruiting process, from sourcing candidates to extending offers.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Maintained Applicant Tracking System records of all applicants.
  • Collaborated with hiring managers to understand position requirements.
  • Participated in industry networking events to build talent pipeline.

Key Holder, Appointment Coordinator

SSENSE
Montreal, Canada
06.2021 - 12.2022
  • Responsibilities includes to manage, monitor and further develop the on-boarding of new hires
  • Motivate and engage the team in contributing to the achievement of business goals, as well as the company’s vision and values
  • Drive collaboration between the merchandise coordinator, selling roles, and support roles
  • Track and achieve appointment model KPIs using the metric dashboard

Floor Supervisor

COS
06.2020 - 06.2021
  • Responsibilities includes directing customer services
  • Analyzing sales while overseeing store operations to achieve its key selling targets
  • Conducting interviews in order to identify and source candidates
  • Being a leader by assisting with training & development of a team

Sales Ambassador

COS
08.2018 - 10.2019
  • Greeted customers and provided product information.
  • Assisted customers in finding the right products for their needs.
  • Developed relationships with existing customers to encourage repeat business.
  • Created displays of merchandise designed to attract customer attention.
  • Resolved customer complaints quickly and professionally.
  • Stayed up-to-date on industry trends through research activities.

Facilitator

LAVAL JUNIOR ACADEMY
10.2018 - 10.2018
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Organized materials and resources required for each session in advance.
  • Created a safe environment for participants to express their opinions without fear of judgement or criticism.
  • Analyzed data from surveys and assessments to identify trends or patterns among participants.

Account Coordinator Intern

ZOÏ AGENCY
09.2017 - 12.2017
  • Provided administrative support to account managers and directors.
  • Conducted market research to identify new opportunities for account growth.
  • Responded to customer inquiries in a timely manner, ensuring customer satisfaction.
  • Researched industry trends and identified areas of improvement in existing processes.
  • Tracked project timelines and milestones to ensure successful completion.

Education

B.A - Human Relations

Concordia Univeristy
04-2019

Skills

  • Training and Development
  • Leadership
  • Teamwork
  • Communication
  • Adaptable
  • Detail-Oriented

Languages

English
Native/ Bilingual
French
Professional

Timeline

Recruiter

Prestige Recruitment
01.2023 - 11.2024

Key Holder, Appointment Coordinator

SSENSE
06.2021 - 12.2022

Floor Supervisor

COS
06.2020 - 06.2021

Facilitator

LAVAL JUNIOR ACADEMY
10.2018 - 10.2018

Sales Ambassador

COS
08.2018 - 10.2019

Account Coordinator Intern

ZOÏ AGENCY
09.2017 - 12.2017

B.A - Human Relations

Concordia Univeristy

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Michael Troilo