Michael Travis
London,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Westburne Electric Supply
08.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Specialist
Province Electric
11.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Created and updated customer accounts with relevant information.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
Solar Installer
GEA
06.2022 - 11.2022
- Installed panels using hand and power tools.
- Ran wires and set up support structures for panels.
- Read and interpreted blueprints and job plans, verified measurements and checked site conditions before installing any panels.
- Operated equipment such as forklifts to move panels into staging positions.
- Assembled, wired and connected solar panels to existing components and systems.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Developed efficient installation techniques to decrease labor time.
Crane Technician
Crane Wise
10.2020 - 05.2021
- Performed daily safety checks to achieve safe operating condition of equipment.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
- Operated large cranes to lift and move materials with precision and accuracy.
- Maneuvered loads safely to achieve accuracy and stability.
General Manager
Speciality Group Powder Coating
04.2018 - 10.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manger
Riley’s Room Furniture
08.2017 - 02.2018
Sales Associate
Slate/CDT
01.2016 - 12.2016
General Labourer
Aerotek
01.2015 - 12.2015
Electrical Apprentice
Territorial Electric
01.2014 - 12.2015
Electrical Apprentice
JC Power
01.2012 - 12.2014
Education
Diploma - undefined
Sarnia Collegiate Institute & Tech School
Sarnia, ON2004
Skills
- Strong interpersonal communication skills
- Ability to work well with the public in a professional manner providing services in sales and general
- Product inquiries and troubleshooting
- Extensive experience in property maintenance and operation of power equipment
- Knowledge in reading electrical, mechanical and architectural drawings and codes
- Mechanically inclined with strength and manual dexterity
- Experience in applying proper techniques for weights and working at heights
- Assisted in Installation of electrical components such as underground conduit and wire, maintenance
- And repair of wiring systems and other electrical fixtures
- Assisted in reading schematics, using power tools
- Incredible work ethic & problem-solving skills
- Skilled in using
- Microsoft Word, Excel, Access, PowerPoint and Publish
- Able to work independently as well as, in a team environment
- Able to maintain a clean and safe work environment by following company safety policies/procedures
- Blueprint Reading
- Troubleshooting
- Customer Interaction
- Database Management
- Customer Loyalty
- Product Knowledge
- Service Assistance
- Analytical Thinking
- Interpersonal Communication Skills
- Lead Generation
- Sales and Marketing Expertise
- Verbal and Written Communication
- Client Retention
- Inquiry Management
- Sales Expertise
Timeline
Inside Sales Representative
Westburne Electric Supply
08.2023 - Current
Inside Sales Specialist
Province Electric
11.2022 - Current
Solar Installer
GEA
06.2022 - 11.2022
Crane Technician
Crane Wise
10.2020 - 05.2021
General Manager
Speciality Group Powder Coating
04.2018 - 10.2019
General Manger
Riley’s Room Furniture
08.2017 - 02.2018
Sales Associate
Slate/CDT
01.2016 - 12.2016
General Labourer
Aerotek
01.2015 - 12.2015
Electrical Apprentice
Territorial Electric
01.2014 - 12.2015
Electrical Apprentice
JC Power
01.2012 - 12.2014
Diploma - undefined
Sarnia Collegiate Institute & Tech School
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