Summary
Overview
Work History
Education
Skills
Timeline
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Michael Tran

Pacifica

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

20
20
years of professional experience

Work History

General Manager

Paradies Lagardere
San Francisco
01.2024 - Current
  • Analyze daily financials and implement actions to drive profitability.
  • Promote a culture of safety, compliance, and high performance.
  • Lead operational efficiency through effective delegation and team empowerment.
  • At Lark Creek Grill

Area Director

Pho Ha Noi
Palo Alto
01.2023 - 01.2024
  • Oversaw multi-unit operations, ensuring consistency in food quality, service, and cleanliness.
  • Hired and developed staff; led management teams to achieve performance goals.
  • Opened two new locations, securing permits and ensuring regulatory compliance.
  • Drove sales and profitability through strategic planning and execution.

General Manager

Ramen Nagi
San Jose
01.2020 - 01.2023
  • Managed the brand’s top-performing global location (out of 35 worldwide).
  • Improved staff retention and enhanced guest loyalty.
  • Increased revenue by launching outdoor dining and reducing operational costs.
  • Fostered a positive culture that retained top talent and improved morale.

Assistant Director of Food and Beverage

Casino M8trix
San Jose
01.2014 - 01.2019
  • Managed 5 food & beverage outlets with 75+ staff.
  • Streamlined operations for efficiency and cost-effectiveness.
  • Improved guest satisfaction through service excellence and team leadership.
  • Played a key role in employee development and retention.

Manager

Red Robin Gourmet Burgers
San Jose
01.2013 - 01.2014
  • Managed $4M annual sales restaurant with 70+ employees.
  • Oversaw scheduling, training, inventory, and guest service initiatives.
  • Maintained high standards of food quality and safety compliance.

Assistant Manager

Osaka Japanese Food & Sushi
San Diego
01.2006 - 01.2012
  • Supported all front-of-house operations in a high-volume restaurant.
  • Trained staff and helped design and implement a new menu.
  • Recognized for exceptional customer service and teamwork.

Education

Bachelor of Science - Criminal Justice Administration

San Diego State University
San Diego, CA

Skills

  • Financial analysis and strategic planning
  • Operational efficiency
  • Staff development and training
  • Regulatory compliance
  • Customer relationship management

Timeline

General Manager

Paradies Lagardere
01.2024 - Current

Area Director

Pho Ha Noi
01.2023 - 01.2024

General Manager

Ramen Nagi
01.2020 - 01.2023

Assistant Director of Food and Beverage

Casino M8trix
01.2014 - 01.2019

Manager

Red Robin Gourmet Burgers
01.2013 - 01.2014

Assistant Manager

Osaka Japanese Food & Sushi
01.2006 - 01.2012

Bachelor of Science - Criminal Justice Administration

San Diego State University

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Michael Tran