Michael Tolentino
Vacaville
Summary
Dynamic barista with proven expertise in customer relationship management and effective communication at Sharetea. Skilled in ingredient preparation and cash operations, consistently enhancing customer experiences through tailored recommendations. Successfully coordinated events that fostered a welcoming atmosphere, resulting in increased sales and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Sharetea
08.2023 - Current
- Advised new customers on drink selections based on their preferences and personal favorites.
- Greeted customers, recommended various drink options, and participated in planning work events.
- Coordinated event setups to facilitate seamless operations.
Smoothie Barista
Hi Blend
05.2022 - 09.2022
- Customized orders to meet customer dietary needs, addressing allergies and gluten concerns to promote a positive customer experience.
- Processed cash and credit card payments, ensuring accurate and prompt return of receipts and change to enhance customer satisfaction.
- Maintained cleanliness of equipment and workspace by cleaning blenders, mopping, sweeping floors, and stocking coolers to ensure a safe and inviting environment.
Host/Busser
Cinnamons
12.2021 - 04.2022
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and collected information to efficiently seat groups or manage waitlist.
- Greeted customers, answered questions, and recommended specials to enhance dining experience and boost sales.
Education
High School Diploma -
Kaiserslautern High School
Kaiserslautern06.2019
Skills
- Coffee and tea service
- Food preparation
- Cash drawer operations
- Inventory management
- Client management
- Problem solving
- Teamwork and collaboration
- Effective communication
Timeline
Barista
Sharetea
08.2023 - Current
Smoothie Barista
Hi Blend
05.2022 - 09.2022
Host/Busser
Cinnamons
12.2021 - 04.2022
High School Diploma -
Kaiserslautern High School