Michael Tijam
BREA
Summary
Dynamic logistics professional with strong organizational skills and a proven track record at Waste Management. Expert in route optimization and data analysis, driving efficiency improvements and enhancing customer satisfaction. Adept at supervising teams and managing complex projects, ensuring compliance and operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
AUDITOR
WASTE MANAGEMENT
06.2017 - 05.2018
- Contributed to Area Logistics Engineering team managing reroutes in Southern California.
- Troubleshoot new applications and provide assistance with utilization of executing the software.
- Supported efficiency initiatives in local area market.
- Plan and execute compliance reroutes for area market.
ROUTING LOGISTICS
WASTE MANAGEMENT OF CORONA
09.2015 - 06.2017
- Analyzes transportation routes and procedures to develop efficient means of transportation.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Keep service quality consistently high by increasing route and client.
- Promote maximum morale, productivity, and efficiency.
- Update city increase of productivity by reporting customer statistic.
- Completed day-to-day duties accurately and efficiently.
Operations Specialist
WASTE MANAGEMENT OF IRVINE
11.2014 - 09.2015
- Responsible of special projects including rerouting driver information or mapping out cities directly from district manager.
- Confirm and coordinate routes of city services.
- Closing requisitions and chargeable tickets on projects such as merchandise to charity or for city events.
- Data entry and analyze also maintain transferred data for daily meetings.
- Relay messages to route managers or employees in regards to services.
- Assisted in training new staff on operational procedures and safety protocols.
Quality Auditor
CHEVRON
03.2014 - 08.2014
- Proficient in timekeeping and payroll system by verifying work charts.
- Conducted internal audits to ensure compliance with quality standards.
- Perform analytical procedure and analyze financial statements.
- Communicate accounting and auditing issues to chevron managers.
- Document all audit numbers and procedures to cross reference findings per contract with chevron.
- Draft audit reports and have managers approve or re-edit project.
Administration Operation Specialist
WASTE MANEGEMENT OF SANTA ANA
12.2011 - 01.2014
- Administrative and dispatcher duties.
- Assisted in implementing new software tools for tracking service requests and routes.
- Authorize invoices or change map schedules.
- Monitored compliance with environmental regulations and safety standards.
- Supervise drivers and manage routine assignments including documentation of service.
- Call customers to verify address and regarding service information.
Education
LVN program -
American Career College
04-2009
Telecommunications -
Mt. Sierra College
04-2001
High school diploma -
Glendale High School
01-1999
Skills
- STRONG ORGANIZATIONAL SKILLS
- COMMUNICATION SKILLS
- DATA ENTRY -10 KEY
- DATABASE MANAGEMENT
- TYPING SPEED – 65WPM
- CUSTOMER SERVICE
- ORDER PROCESSING
- DOCUMENT CREATION & MAINTENANCE
- FORM DESIGN
- CONFIDENTIAL CORRESPONDENCE
- AUDIT ANALYSIS
- SUPERVISING
- Efficiency improvement
- Customer relationship management
- Route sequencing
- Transportation management
- Logistics planning
- Data analysis
- Route optimization
- Critical thinking
- Decision-making
Timeline
AUDITOR
WASTE MANAGEMENT
06.2017 - 05.2018
ROUTING LOGISTICS
WASTE MANAGEMENT OF CORONA
09.2015 - 06.2017
Operations Specialist
WASTE MANAGEMENT OF IRVINE
11.2014 - 09.2015
Quality Auditor
CHEVRON
03.2014 - 08.2014
Administration Operation Specialist
WASTE MANEGEMENT OF SANTA ANA
12.2011 - 01.2014
LVN program -
American Career College
Telecommunications -
Mt. Sierra College
High school diploma -
Glendale High School