Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Thompson

Grass Valley

Summary

Dynamic Front of House Manager at The Center for the Arts, skilled in guest relations and conflict resolution. Successfully fostered a collaborative team environment, enhancing service quality and customer satisfaction. Proficient in staff management and food safety compliance, ensuring seamless operations and a positive dining experience for all guests.

Friendly Bartender with competent skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Interested in securing part time employment, with the ability to cover extra shifts when possible.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Front of House Manager

The Center for the Arts
01.2019 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Performed cash handling activities and secured nightly bank deposits.
  • Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.

Restaurant Manager and Owner

Southern Kitchen Coffee Shop
06.2003 - 01.2016
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Security Manager

Shoreline Ampitheater/ Bill Graham Presents
06.1986 - 07.2003
  • Managed a team of security personnel, providing regular training for improved performance and professional growth
  • Coordinated protective service operations with other emergency response agencies.
  • Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.

Bartender

Black Watch
07.1980 - 07.2003
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

General Studies

Ravenswood High School
East Palo Alto, CA
07-1972

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Hiring
  • Training and coaching
  • Performance evaluation
  • Food safety compliance
  • POS system operations
  • Complaint handling
  • Restaurant operations
  • Health and safety regulations
  • Employee scheduling
  • Health department inspections
  • Staff supervision
  • Emergency procedures
  • Quality control

Accomplishments

  • Supervised team of 5-40 staff/volunteer members as well as a theater with 200 to 750 guests.
  • Learned bartending by starting as a barback and then left to fend for myself on a busy Thursday night, when the owner left the bar to go home and make up with his girlfriend.
  • Learned team-work and management skills as both bartender and restaurant manager. Keeping those abilities honed as the House Manager at the Center for the Arts.

Certification

  • Food Safety Management Training - Current
  • Sexual Harassment Prevention Training - Current
  • Crowd Management Training - Current

Timeline

Front of House Manager

The Center for the Arts
01.2019 - Current

Restaurant Manager and Owner

Southern Kitchen Coffee Shop
06.2003 - 01.2016

Security Manager

Shoreline Ampitheater/ Bill Graham Presents
06.1986 - 07.2003

Bartender

Black Watch
07.1980 - 07.2003

General Studies

Ravenswood High School

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