Michael Thomas
Sonoma,CA
Summary
WISP and IT professional with almost two decades of experience in a constantly changing and competitive industry that requires creative and expedient problem-solving.
Proven adaptability following an unexpected leadership transition, maintaining business continuity and customer support while managing all technical, administrative, and service functions independently.
Overview
19
19
years of professional experience
Work History
WISP Technician
Vom Data Pro
01.2007 - Current
- Conducted regular maintenance and troubleshooting on technical equipment to ensure optimal performance.
- Demonstrated adaptability in facing new challenges or technologies.
- Optimized system performance through testing and analysis.
- Installed, configured, and upgraded computer systems and peripherals for enhanced functionality.
- Provided technical support to end-users, resolving inquiries efficiently through remote assistance.
- Conducted routine maintenance on IT equipment to prevent downtime and extend the lifespan of assets.
- Maintained office PCs, networks, and mobile devices.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
Skills
- Network installation
- Technical troubleshooting
- System maintenance
- Performance optimization
- Remote support
- Equipment configuration
- Network cabling
- Customer service
- Wireless technology implementation
Timeline
WISP Technician
Vom Data Pro
01.2007 - Current