Open To Work
Michael Thomas
Vom.Com
Sonoma,CA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
WISP TechnicianTechnical Support RepresentativeIT Technician
Work Type
Full TimePart TimeContract WorkGig WorkConsulting
Location Preference
On-SiteRemoteHybrid
Location:
Portland, OR
Open to relocation:
No
Important To Me
Work-life balanceCareer advancement401k matchHealthcare benefits
19
years of professional experience
IT Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Email Server Administrator
2 Years 9 Months- Administered server environments, ensuring optimal performance and uptime for critical applications.
- Implemented security protocols to safeguard sensitive data from unauthorized access and breaches.
- Streamlined backup processes, enhancing data recovery times and reliability across systems.
- Led troubleshooting efforts for server issues, reducing downtime through effective problem resolution strategies.
WISP Installation Technician
15 Years 8 Months- Installed and configured data communication systems for diverse clients.
- Conducted routine maintenance to ensure optimal system performance.
- Diagnosed and resolved technical issues promptly to minimize downtime.
- Implemented process improvements that reduced installation time significantly.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
IT Technician
17 Years 8 Months- Diagnosed and resolved technical issues across hardware and software systems.
- Supported network infrastructure maintenance, ensuring optimal performance and security.
- Managed installation and configuration of workstations, printers, and peripherals.
- Conducted regular system updates to enhance functionality and security protocols.
Customer Support Technician
19 Years 2 Months- Resolved customer inquiries efficiently through phone, email, and chat support channels.
- Diagnosed technical issues and guided customers in troubleshooting procedures effectively.
- Collaborated with cross-functional teams to enhance product knowledge and service quality.
- Developed comprehensive documentation for support processes, improving team efficiency and training resources.
Skills
Network installation
Technical troubleshooting
System maintenance
Performance optimization
Remote support
Equipment configuration
Network cabling
Customer service
Wireless technology implementation
Customer assistance
Relationship building
Customer needs assessment
Timeline
Email Server Administrator
Vom.Com
12.2023 - CurrentRead More
WISP Installation Technician
Vom Data Pro
01.2011 - CurrentRead More
IT Technician
Vom.Com
01.2009 - CurrentRead More
Customer Support Technician
Vom.Com
07.2007 - CurrentRead More