Michael Tersigni

As a forward-thinking Terminal Manager with a strong foundation in logistics, technology, and data-driven operations, I lead with a strategic mindset and a passion for innovation. My approach blends operational excellence with scalable systems thinking and empowering teams, by embracing automation, and applying analytics to unlock performance at every level of the value chain. I’m actively integrating AI and machine learning into our workflows to reduce costs, improve safety, and enhance the customer experience.

Transformational Leadership & Team Development: Cultivate a high-performance culture by mentoring emerging leaders, fostering accountability, and promoting continuous improvement across all levels of the terminal.

Technology-Enabled Optimization: Spearheaded the rollout of our Core Operating System (COS), leading one of the most successful terminal deployments company-wide. Our terminal was rated as one of the best-run buildings in the network for adoption, integration, and process excellence, driven by strategic planning, training alignment, and a clear digital execution roadmap.

Cost Control & AOC Management: Achieved strong financial stewardship by maintaining cost efficiency across all major categories. Consistently outperformed cost benchmarks while optimizing AOC (Average Operating Cost) and aligning spend with growth.

Productivity Performance & Benchmark Leadership: Drove double-digit productivity increases Month-over-Month and Year-over-Year, positioning the terminal as a high-performance benchmark across the network. Recognized by sales and senior leadership for standardized processes, service reliability, and execution excellence.

AI-Driven Operational Intelligence: Developed intelligent dashboards in Power BI connected to BigQuery for real-time benchmarking of operating costs. Leveraged insights to identify trends, optimize spend, and increase visibility into performance gaps.

Smart Appointments & Predictive Logistics: Architected an appointment optimization tool using Google Vertex AI to detect shipment errors, flag returns, and recommend service-level upgrades based on freight classification, weight, and safety constraints.

Cross-Functional Collaboration & Digital Transformation: Work closely with engineering, product, and analytics teams to align technology rollouts with operational objectives, ensuring adoption and ROI at scale.

Agile Execution & Scalable Growth: Apply Agile and Lean methodologies to manage projects, respond to dynamic transportation challenges, and scale operational capacity in line with business growth.

Culture of Innovation: Champion emerging technologies and drive a mindset of experimentation and systems thinking, helping the terminal stay ahead in an evolving, tech-enabled industry.

With a leadership style grounded in trust, clarity, and a deep understanding of systems, I build high-impact teams and design future-ready operations powered by data, automation, and intelligent insight.

As Hub Manager, I was responsible for optimizing the core operational flow of a high-volume logistics network. I led transformation across key performance, labor, and efficiency metrics by introducing data-driven systems and fostering a strong leadership pipeline.

Process Modernization & Quality Uplift: Introduced new operational workflows that improved shipment handling speed, network efficiency, and cost containment through waste reduction and better route intelligence.

Leadership Pipeline Development: Built and executed a succession planning strategy, developing frontline supervisors into confident leaders while maintaining a cohesive management structure across teams.

Strategic Culture Reinforcement: Led with a people-first approach, embedding collaboration, accountability, and continuous feedback into day-to-day operations. Reduced turnover and improved morale through inclusion and recognition.

Cross-Functional Integration: Regularly engaged with sales, finance, HR, safety, compliance, and network partners within a matrixed management model to align goals and execute projects collaboratively.

Data-Informed Performance Coaching: Conducted regular performance reviews and used operational KPIs to provide weekly coaching and improvement strategies, driving measurable gains in hub output and accuracy.

Change Management Excellence: Successfully implemented new process initiatives in collaboration with regional and national leadership, ensuring staff adoption through proactive communication and continuous improvement loops.

As Operations Manager, I was responsible for end-to-end oversight of logistics performance, warehouse functions, and transportation operations. I led process improvements that enhanced safety, profitability, and delivery performance across multiple departments.

Departmental Leadership: Oversaw P&D, Linehaul, Dispatch, Customer Service, Admin, Dock, Claims, Interline, and more, managing daily performance and building alignment across silos.

Safety & Risk Reduction: Introduced proactive safety initiatives that improved workplace compliance and raised the terminal’s safety score to 100%.

Profit & Loss Accountability: Surpassed monthly P&L targets consistently with a 53% expense-to-revenue ratio through strong cost controls and workflow optimization.

Route Intelligence & Service Uplift: Restructured driver routing based on data insights, resulting in faster customer delivery times, improved OTIF metrics, and fewer missed pickups.

Operational KPI Monitoring: Created and distributed performance dashboards that informed routing, resource allocation, and budget planning decisions at the management level.

Culture-Driven Results: Maintained high employee satisfaction through fair scheduling, consistent recognition, and an emphasis on transparency and upward feedback.

• Manage 50 – 60 Union and Non-Union Employees
• Managed resources effectively to avoid unnecessary delivery delays.
• Planned delivery routes according to traffic, weather and types of delivery.
• Trained drivers, helpers and support workers in techniques for maximizing efficiency.
• Scheduled regular equipment and fleet maintenance.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.

• Managed 30-40 Union & Non Unionized Employees
• Responsible for conducting performance reviews for all nonunion employees.
• Co-chair Health and Safety Committee
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Implemented loading dock process and productivity improvements.
• Improved employee performance through coaching and feedback.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Managed 20-30 Union and non-Union Employees
• Conduct daily pre shift meetings with employees. Kicking off with "safety tip of the day" communicate previous shift results, closing with a motivational and positive constructive message.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
• Oversaw daily operations and shipping and handling processes.
• Trained employees on equipment operation and safety protocols.
• Supervised warehouse operations by managing employees during shifts.
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Managed resource allocation and scheduling of employees.