Michael Su
Waterloo,ON
Summary
A multitude of prior job experiences in different roles. Proven ability to resolve complex issues and adapt through active listening and quick thinking. Fluent in Mandarin, with a solid foundation in public speaking, and minor Java proficiency.
Overview
5
5
years of professional experience
Work History
Front End Associate
The Home Depot
Bracebridge, Ontario
05.2022 - 09.2025
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new staff on store policies and procedures.
- Performed other duties as assigned by management.
Food and Beverage Cashier
Santa's Village
Bracebridge, Ontario
05.2020 - 09.2021
- Managed cash drawer and ensured accurate cash handling procedures.
- Assisted customers with menu selections and special dietary needs.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new team members on cash register operations and protocols.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
Club Staff Member
Model United Nations
Toronto, Ontario
09.2022 - Current
- Consistently trained and practiced public speaking skills
- Built networking skills and actively sought opportunities to do so
- Honed analysis skills by deconstructing arguments and rebutting during mock debates
- Perfected adaptability and quick thinking skills through fast-paced debates
- Learned and refined legal terminology and contract creation skills
- Exercised collaboration skills both in and out of debate as both a participant and a staff
- Taken multiple leadership roles by heading and founding committees for conferences
- Provided assistance on multiple accounts to others in leadership roles, both while also in a leadership role or otherwise
Education
Bachelor of Science - Honours Psychology
University Of Waterloo
Waterloo, On04-2029
International Baccalaureate -
Monarch Park Collegiate Institute
Toronto, ON06-2024
Skills
- Fluent in Mandarin
- Active listening
- Retail Sales Experience
- Quick thinking
- Problem solving
- Team collaboration
- Public speaking
- Minor Java proficiency
Timeline
Club Staff Member
Model United Nations
09.2022 - Current
Front End Associate
The Home Depot
05.2022 - 09.2025
Food and Beverage Cashier
Santa's Village
05.2020 - 09.2021
Bachelor of Science - Honours Psychology
University Of Waterloo
International Baccalaureate -
Monarch Park Collegiate Institute
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