Michael Stuff
Ottawa,Ontario
Summary
Intelligent IT Manager with 11-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Management Information System Officer
Nationwide Medical Insurance LTD
Accra
2015.02 - 2023.08
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Tested computer equipment to ensure proper functioning according to specifications.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Installed anti-virus programs on users' computers and configured them accordingly.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Analyzed equipment performance records to determine need for repair or replacement.
- Developed and implemented security policies to protect data across the network.
- Planned, tested and supported high-availability infrastructures.
- Configured, monitored and maintained email applications or virus protection software.
- Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
- Trained end users about best practices related to security while accessing corporate networks.
- Conducted regular audits to identify any unauthorized access or malicious activities on the network.
- Created detailed documentation for the entire network architecture and configurations.
- Researched emerging technologies related to networking and provided recommendations accordingly.
- Coordinated with vendors and company personnel to facilitate purchases.
- Implemented and provided technical support for voice services and equipment.
- Submitted recommendations regarding infrastructure overhauls.
- Managed user accounts on active directory and other authentication systems.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Promoted continuous improvement for IT governance processes.
- Designed, configured and tested computer hardware and operating system software.
I.T TECHNICIAN
MULTI INNOVATIVE CENTER FOR EXCELLENCE
ACCRA
2007.08 - 2009.07
- Conducted workflow analysis, space design or cost comparison analysis.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Set up user profiles on local machines according to established standards.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Oversaw daily performance of computer systems.
- Resolved hardware issues including replacing parts as necessary.
- Configured routers, switches and wireless access points for LANs and WANs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
Education
Master of Science - Digita Forensics and Cyber Security
Ghana Institute Of Management (GIMPA)
Accra,Ghana2023-07
Bachelor of Science -
University For Development Studies
Navrongo,Ghana2013-12
West African Senior Secondary Certificate
Koforida Secondary Technical School
Koforidua,Ghana2007-07
Skills
- Infrastructure Planning
- Business Development Support
- Project Leadership
- Staff Hiring
- Department Management
- Workflow Coordination
- Security Improvements
- Disaster Recovery Planning
Languages
English
Full Professional
Twi
Limited
Certification
CISCO Routing and Switching Certificate
Office Support Technician Certificate
Digital Marketing Certificate
CPR & First Aid Certificate
Timeline
Management Information System Officer
Nationwide Medical Insurance LTD
2015.02 - 2023.08
I.T TECHNICIAN
MULTI INNOVATIVE CENTER FOR EXCELLENCE
2007.08 - 2009.07
Master of Science - Digita Forensics and Cyber Security
Ghana Institute Of Management (GIMPA)
Bachelor of Science -
University For Development Studies
West African Senior Secondary Certificate
Koforida Secondary Technical School
CISCO Routing and Switching Certificate
Office Support Technician Certificate
Digital Marketing Certificate
CPR & First Aid Certificate
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