Michael Stoffle
LaSalle,Canada
Summary
Dynamic professional with extensive experience at Home Depot, specializing in customer service and workflow optimization. Demonstrated success in enhancing team performance through targeted training and process improvements. Expertise in statistical analysis and Microsoft Office, consistently achieving high standards in inventory management and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Home Depot
07.2024 - Current
- Managed and optimized operations for the Pro, Tool Rental, and Millwork departments.
- Trained and mentored team members on customer service best practices.
- Managed inventory control and restocking procedures for optimal product availability.
- Improve and uphold department standards.
- Resolved customer complaints effectively to promote satisfaction and retention.
Associate
Home Depot
03.2021 - 07.2024
- Cross-trained across multiple departments including lumber, tool rental, paint, and kitchen and bath.
- Licensed to operate various types of machinery.
- Designed decks through specialized programs.
- Managed inventory levels and organized product displays.
EDM Operator
Concours Technology
Windsor, Ontario
02.2017 - 08.2020
- Operated multiple machines throughout the mold-making process.
- Managed runtime, setups, and quality control for molds to uphold standards.
- Delivered educational and technical support for advanced software utilization.
- Trained new employees on machine operation to enhance team capabilities.
Education
Bachelor of Arts - Psychology
University of Windsor
08-2024
High School Diploma -
Sandwich Secondary School
06-2016
Skills
- SPSS and R
- Microsoft Office
- Time management
- Excel and Microsoft Office Suite
- Problem-solving and organization
- Customer service excellence
- Process and procedure development
- Workflow optimization
- Analytical and critical thinking
- Statistical analysis
Volunteer Experience
- Sandwich West Public School, Volunteer, 09/01/09, 06/01/13, Assisted teachers with organizing classroom activities.
- LaSalle Kin Club, Volunteer, 01/01/06, 12/31/21, Assisted with a variety of events and fundraising activities such as 3 on 3 street hockey tournament and tree lighting.
References
- Basam Kadoo, Supervisor of the EDM department, Concours Technology, 519-791-7988
- Ken Killen, LaSalle Kin Club director, 519-890-0317, ken.p.killen@gmail.com
Timeline
Department Supervisor
Home Depot
07.2024 - Current
Associate
Home Depot
03.2021 - 07.2024
EDM Operator
Concours Technology
02.2017 - 08.2020
Bachelor of Arts - Psychology
University of Windsor
High School Diploma -
Sandwich Secondary School