Michael Stevens
Hesperia
Summary
Experienced with venipuncture, capillary puncture, and specimen handling. Utilizes patient communication skills to ensure comfortable and efficient blood collection process. Track record of adhering to strict safety and quality standards, while providing good customer service with understanding and patience with agitated people.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Disney Delights
Hesperia, CA
01.2024 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Oversaw daily operations, ensuring efficient workflow and high service quality standards.
- Managed vendor relationships to secure favorable terms and timely product delivery.
- Trained and mentored staff, fostering a team-oriented environment focused on excellence.
- Analyzed customer feedback to refine product offerings and improve overall satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Cashier
76 Gas Station
Hesperia, CA
01.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Handled cash, credit, and debit transactions accurately to ensure register balance.
- Monitored inventory levels at checkout to ensure availability of essential items.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Flats Process Guide
Amazon.com, Inc. or Its Affiliates
Jurupa, Ca
01.2019 - 01.2021
- Led operational workflows to enhance efficiency and reduce processing time.
- Mentored team members on best practices for process adherence and quality assurance.
- Implemented process improvements that streamlined operations and increased productivity.
- Analyzed workflow data to identify bottlenecks and recommend actionable solutions.
- Collaborated with cross-functional teams to ensure seamless execution of operational goals.
- Trained new employees on standard operating procedures and safety protocols.
- Conducted regular audits to maintain compliance with company policies and regulations.
Security Officer
Diligent Security Systems
San Bernardino, CA
01.2016 - 01.2018
- Monitored premises to prevent theft, damage, and unauthorized access.
- Conducted regular patrols to ensure safety and security of facilities.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as necessary.
- Maintained detailed logs of incidents and daily activities for reporting purposes.
- Responded promptly to incidents, ensuring effective resolution and reporting.
- Trained new officers on operational protocols and emergency procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Wrote minute by minute reports detailing visitors, incidents, and resolutions.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Team Leader
U.S. Army Active Duty
Fort Bragg, NC
07.2005 - 03.2010
- Led tactical operations teams to execute mission objectives in dynamic environments.
- Managed emergency medical situations by administering first aid and BLS treatments and coordinating evacuation efforts when necessary.
- Applied first aid and BLS to squad members at camps and on battlefield.
- Developed and implemented training programs for team members to enhance operational readiness.
- Coordinated with multiple units to synchronize fire support and achieve strategic goals.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Managed risk assessments and safety protocols, ensuring compliance with military regulations during operations.
- Mentored junior soldiers, fostering leadership skills and improving team performance standards.
- Oversaw equipment maintenance and logistics to ensure operational capability at all times.
- Conducted security operations to protect installations and critical infrastructure from potential threats.
- Demonstrated adaptability under changing conditions while maintaining focus on accomplishing assigned mission objectives.
- Trained new infantry soldiers on standard operating procedures.
Education
High School Diploma -
Don Lugo High School
Chino HillsNo Degree - Physics
Mt. San Antonio College
Walnut, CANo Degree - Philosophy
Mt. San Antonio College
Walnut, CASkills
- Laboratory techniques
- Safety protocols adherence
- Lab equipment maintenance
- Lab inventory management
- Sample and specimen collection
- Venipuncture expertise
- Combat lifesaver
- Stress Management
- BLS Certification
- Bloodborne Pathogen Certification
Certification
Basic Life Saver Certification- Feb 2026
Blood Borne Pathogen Certification- Feb 2026
Languages
Sign Language
Limited Working
Timeline
Owner
Disney Delights
01.2024 - Current
Cashier
76 Gas Station
01.2022 - 01.2023
Flats Process Guide
Amazon.com, Inc. or Its Affiliates
01.2019 - 01.2021
Security Officer
Diligent Security Systems
01.2016 - 01.2018
Team Leader
U.S. Army Active Duty
07.2005 - 03.2010
High School Diploma -
Don Lugo High School
No Degree - Physics
Mt. San Antonio College
No Degree - Philosophy
Mt. San Antonio College
Career Goals
My current goal is to complete my Phlebotomy certification, then acquire CPT 2 certification. Once that is complete I plan on going to school to become an MRI tech. Once that is completed I may try move to a related area like Radiologist Assistant.