Michael Starrett
Edmonton
Summary
Adept at driving growth and leading teams to exceed targets, my tenure at Eden Textile showcases a blend of strategic planning and relationship building. Leveraging skills in business development and team leadership, I've consistently delivered strong financial results and forged key partnerships, enhancing operational efficiency and customer satisfaction. Top-notch [Job Title] with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
15
15
years of professional experience
Work History
Vice President & General Manager
Eden Textile
01.2014 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Director of Sales & Operations
Eden Textile
01.2013 - 12.2013
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Championed enhanced coordination between different departments fostering an environment conducive towards achieving desired results.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Optimized sales forecasting processes, enabling accurate inventory management and reduced stockouts.
- Led territory realignment efforts to optimize sales coverage, improving efficiency and productivity.
- Built, trained, and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Spearheaded training initiatives for new hires, ensuring quick onboarding and integration into the company culture.
- Conducted regular competitor analysis to stay ahead of market trends and maintain a competitive edge.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Evaluated existing CRM systems and implemented improvements, enhancing user experience and data accuracy.
- Coordinated with marketing team to create targeted campaigns, increasing brand recognition and customer engagement.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Collaborated with product development team on creating innovative solutions tailored specifically towards customers'' unique demands.
Inside Sales Manager
Eden Textile
09.2010 - 12.2012
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed 10-15 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Updated accounts and maintained long-term relationships with clients.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
Sales Training and Field Specialist
Direct Energy
06.2009 - 08.2010
- Demonstrated commitment to company values, contributing positively to the overall corporate culture as an engaged team member.
- Assisted in the development of training materials for new hires, ensuring comprehensive understanding of job requirements.
- Established a track record of meeting or exceeding performance targets consistently throughout tenure as Field Specialist.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Actively pursued professional development opportunities, staying current with industry trends and best practices.
- Provided expert guidance to junior staff, fostering a culture of continuous learning and improvement.
- Participated in cross-functional teams to address broader organizational goals beyond immediate scope of work.
Education
MBA - Business
University of Phoenix
Phoenix, AZ08.2009
Organizational Leadership
Dale Carnegie Association
Edmonton, AB12.2007
Bachelor of Arts - Sociology
University of Alberta
Edmonton, AB04.2004
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Client Relationship Building
- Strategic Planning
- Business Development
- Operations Management
- Sales Leadership
- Performance metrics analysis
- Sales and Marketing Leadership
Timeline
Vice President & General Manager
Eden Textile
01.2014 - Current
Director of Sales & Operations
Eden Textile
01.2013 - 12.2013
Inside Sales Manager
Eden Textile
09.2010 - 12.2012
Sales Training and Field Specialist
Direct Energy
06.2009 - 08.2010
MBA - Business
University of Phoenix
Organizational Leadership
Dale Carnegie Association
Bachelor of Arts - Sociology
University of Alberta
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