Michael Spinney
Orleans
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pad / OTR Supervisior
Kal Tire
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Dispatcher/Customer Service
Kal Tire
05.2020 - Current
- Order taking over the phone
- Sourcing products
- Dispatching service technicians
- Billing / office administration
- Scheduling delivery / fleet work
Store Manager
Benson tire
01.2018 - 05.2020
- Staffing
- Scheduling
- Payroll
- Accounts Payable and Receivable
- Dispatch
- Health and Safety
- Outside and Inside Sales
- Account Reviews
- Problem Solving
- Vehicle Management and Maintenance
- Receiving
- Budget and various day to day duties
Customer Service Representative
Benson tire
07.2017 - 01.2018
- Dispatching road service and shop appointments in a timely manner
- Service to customers on the phone as well as walk in
- Starting and closing of work orders
- Billing and filing
- Problem Solving
Dispatch and office manager
Commercial Tire
09.2012 - 07.2017
- Dispatching road service and shop appointments
- Schedule appointments
- Billing and filing
- Order taking over the phone
- Problem Solving
Education
High School Diploma -
Erindale Secondary High School
Mississauga, ON06-1993
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Staff discipline
- Staff development
- Operations management
- Analytical thinking
Languages
English
Full Professional
Certification
- Forklift Certification
- First Aid Certification
- CPR/AED Certification
- Driver's License
- TIA License Torque Certified
- Smart Serve - 2023
- Taken the One Minute Managers Course -2005
Interests
- Committed to improving personal fitness through regular participation in Softball
- Music / Playing Guitar
- Outdoor Recreation such as Boating, Camping and Fishing
- Down to earth Family man
Timeline
Pad / OTR Supervisior
Kal Tire
06.2022 - Current
Dispatcher/Customer Service
Kal Tire
05.2020 - Current
Store Manager
Benson tire
01.2018 - 05.2020
Customer Service Representative
Benson tire
07.2017 - 01.2018
Dispatch and office manager
Commercial Tire
09.2012 - 07.2017
- Forklift Certification
- First Aid Certification
- CPR/AED Certification
- Driver's License
- TIA License Torque Certified
- Smart Serve - 2023
- Taken the One Minute Managers Course -2005
High School Diploma -
Erindale Secondary High School
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