Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Michael Spinney

Orleans

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pad / OTR Supervisior

Kal Tire
06.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Dispatcher/Customer Service

Kal Tire
05.2020 - Current
  • Order taking over the phone
  • Sourcing products
  • Dispatching service technicians
  • Billing / office administration
  • Scheduling delivery / fleet work

Store Manager

Benson tire
01.2018 - 05.2020
  • Staffing
  • Scheduling
  • Payroll
  • Accounts Payable and Receivable
  • Dispatch
  • Health and Safety
  • Outside and Inside Sales
  • Account Reviews
  • Problem Solving
  • Vehicle Management and Maintenance
  • Receiving
  • Budget and various day to day duties

Customer Service Representative

Benson tire
07.2017 - 01.2018
  • Dispatching road service and shop appointments in a timely manner
  • Service to customers on the phone as well as walk in
  • Starting and closing of work orders
  • Billing and filing
  • Problem Solving

Dispatch and office manager

Commercial Tire
09.2012 - 07.2017
  • Dispatching road service and shop appointments
  • Schedule appointments
  • Billing and filing
  • Order taking over the phone
  • Problem Solving

Education

High School Diploma -

Erindale Secondary High School
Mississauga, ON
06-1993

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Inventory control
  • Staff discipline
  • Staff development
  • Operations management
  • Analytical thinking

Languages

English
Full Professional

Certification

  • Forklift Certification
  • First Aid Certification
  • CPR/AED Certification
  • Driver's License
  • TIA License Torque Certified
  • Smart Serve - 2023
  • Taken the One Minute Managers Course -2005

Interests

  • Committed to improving personal fitness through regular participation in Softball
  • Music / Playing Guitar
  • Outdoor Recreation such as Boating, Camping and Fishing
  • Down to earth Family man

Timeline

Pad / OTR Supervisior

Kal Tire
06.2022 - Current

Dispatcher/Customer Service

Kal Tire
05.2020 - Current

Store Manager

Benson tire
01.2018 - 05.2020

Customer Service Representative

Benson tire
07.2017 - 01.2018

Dispatch and office manager

Commercial Tire
09.2012 - 07.2017
  • Forklift Certification
  • First Aid Certification
  • CPR/AED Certification
  • Driver's License
  • TIA License Torque Certified
  • Smart Serve - 2023
  • Taken the One Minute Managers Course -2005

High School Diploma -

Erindale Secondary High School
Michael Spinney