Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pad / OTR Supervisior
Kal Tire
06.2022 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Dispatcher/Customer Service
Kal Tire
05.2020 - Current
Order taking over the phone
Sourcing products
Dispatching service technicians
Billing / office administration
Scheduling delivery / fleet work
Store Manager
Benson tire
01.2018 - 05.2020
Staffing
Scheduling
Payroll
Accounts Payable and Receivable
Dispatch
Health and Safety
Outside and Inside Sales
Account Reviews
Problem Solving
Vehicle Management and Maintenance
Receiving
Budget and various day to day duties
Customer Service Representative
Benson tire
07.2017 - 01.2018
Dispatching road service and shop appointments in a timely manner
Service to customers on the phone as well as walk in
Starting and closing of work orders
Billing and filing
Problem Solving
Dispatch and office manager
Commercial Tire
09.2012 - 07.2017
Dispatching road service and shop appointments
Schedule appointments
Billing and filing
Order taking over the phone
Problem Solving
Education
High School Diploma -
Erindale Secondary High School
Mississauga, ON
06-1993
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Decision-making
Inventory control
Staff discipline
Staff development
Operations management
Analytical thinking
Languages
English
Full Professional
Certification
Forklift Certification
First Aid Certification
CPR/AED Certification
Driver's License
TIA License Torque Certified
Smart Serve - 2023
Taken the One Minute Managers Course -2005
Interests
Committed to improving personal fitness through regular participation in Softball
Music / Playing Guitar
Outdoor Recreation such as Boating, Camping and Fishing
Down to earth Family man
Timeline
Pad / OTR Supervisior
Kal Tire
06.2022 - Current
Dispatcher/Customer Service
Kal Tire
05.2020 - Current
Store Manager
Benson tire
01.2018 - 05.2020
Customer Service Representative
Benson tire
07.2017 - 01.2018
Dispatch and office manager
Commercial Tire
09.2012 - 07.2017
Forklift Certification
First Aid Certification
CPR/AED Certification
Driver's License
TIA License Torque Certified
Smart Serve - 2023
Taken the One Minute Managers Course -2005
High School Diploma -
Erindale Secondary High School
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