Michael Smith
La Jolla
Summary
Marketing student at California State San Marcos with hands-on experience in customer engagement, merchandising, and sales environments. Proven ability to identify customer needs, enhance product presentation, and drive revenue through personalized recommendations. Seeking a marketing internship to apply consumer-focused and data-driven strategies.
Overview
9
9
years of professional experience
Work History
Pro Shop Attendant
Chula Vista Golf Course
04.2025 - Current
- Delivered personalized product recommendations, enhancing customer satisfaction and encouraging repeat purchases
- Managed point-of-sale transactions with 100% cash accuracy, ensuring accurate daily revenue tracking
- Designed and maintained merchandising displays to promote seasonal promotions and enhance product visibility
Bartender / Caterer
eBay Inc.
01.2023 - 08.2024
- Coordinated bar operations and catering events, effectively managing time to deliver exceptional service in fast-paced environments
- Provided tailored recommendations to customers, enhancing service experience and driving upselling opportunities
- Managed inventory and anticipated demand trends to maintain optimal stock levels, minimizing shortages and ensuring seamless service
Server
Chili's Bar & Grill
12.2016 - 12.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Provided attentive customer service in fast-paced environment, ensuring accurate orders and enhancing customer satisfaction
- Suggested menu items aligned with customer preferences, elevating average ticket value
- Managed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
Bachelor of Science - Marketing
California State University San Marcos
San Marcos, CA01-2028
Associate of Science - Kinesiology
West Valley College
Saratoga, CA05-2023
High School Diploma -
Pioneer High School
San Jose, CA05-2018
Skills
- Customer Insights & Engagement
- Sales & Upselling Techniques
- Merchandising & Product Placement
- Time Management & Multitasking
- Communication & Relationship Building
- POS Systems & Transaction Handling
- Inventory Management
Leadership Experience
- Collegiate Basketball Athlete, Balanced academics, part-time employment, and athletic commitments, demonstrating discipline and time management
- Varsity Basketball - League MVP, Recognized for leadership and performance by all coaches across the league; contributed to team success through accountability and execution
Timeline
Pro Shop Attendant
Chula Vista Golf Course
04.2025 - Current
Bartender / Caterer
eBay Inc.
01.2023 - 08.2024
Server
Chili's Bar & Grill
12.2016 - 12.2019
Bachelor of Science - Marketing
California State University San Marcos
Associate of Science - Kinesiology
West Valley College
High School Diploma -
Pioneer High School