Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Michael Smith

Oakley

Summary

Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates, and troubleshooting.

Overview

5
5
years of professional experience

Work History

IT Intern

Apple Inc.
02.2024 - 07.2024
  • - Resolved over 700 IT support tickets using ServiceNow and internal tools
  • - Diagnosed and resolved technical issues for Apple employees across various systems and platforms
  • - Utilized internal knowledge base and documentation to troubleshoot effectively
  • - Delivered high-quality support while maintaining confidentiality and professionalism

Deli Associate

Costco
07.2021 - 08.2021
  • - Assisted customers with inquiries and ensured efficient service
  • - Maintained cleanliness and organization of workstations
  • - Operated in a fast-paced, team-oriented environment

FC Associate I

Amazon
08.2020 - 05.2021
  • - Loaded trailers and managed inventory logistics
  • - Cross-trained in multiple warehouse roles to support operational efficiency
  • - Ensured accuracy and timeliness in order processing

HVAC Apprentice

Sky Whirl Heating & Air
07.2019 - 09.2019
  • - Assisted with maintenance of AC units
  • - Observed HVAC technicians and learned essential field practices

Education

Year Up
Pleasant Hill, CA
10.2024

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Diablo Valley College
Pleasant Hill, CA
10.2024

Skills

  • Networks
  • Operating systems
  • Information systems
  • Project management experience
  • Hardware installation
  • Team collaboration
  • Quality assurance testing
  • Software troubleshooting
  • Technical documentation writing
  • Customer service
  • Client support
  • Active listening
  • File maintenance

Websites

Timeline

IT Intern

Apple Inc.
02.2024 - 07.2024

Deli Associate

Costco
07.2021 - 08.2021

FC Associate I

Amazon
08.2020 - 05.2021

HVAC Apprentice

Sky Whirl Heating & Air
07.2019 - 09.2019

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Diablo Valley College

Year Up

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Michael Smith