Michael Slaney
Vancouver,BC
Summary
Hard working, dedicated Case Manager adept at managing high caseloads without sacrificing quality, while utilizing best practices, pro-active case management, and mentoring/supporting new and experienced Case Managers. Prepared to leverage experience, abilities and professional knowledge to take on challenging new role.
Overview
30
30
years of professional experience
Work History
Senior Case Manager
Canada Life
03.2022 - Current
- Collaborate with internal resources to ensure optimal services are appropriate for goal of RTW for claimants.
- Deliver ongoing mentoring, offering opportunities to shadow and observe and explaining basic information about procedures and on best practices in proactive case management, enhancing overall team/individual/office performance for new CM's.
- Assist TM with reporting, claims checking, meetings.
- Created well-written, effective & proactive Case Management Plans appropriately following best practices and guidelines utilizing any & all Canada Life resources.
- SME for MPP claims
Case Manager
Canada Life
01.2007 - 02.2022
Part-time Teller to Customer Service Manager
TD Canada Trust
02.1994 - 02.2007
Education
High School Diploma -
École Handsworth Secondary
North Vancouver, BC06.1988
Skills
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Case Documentation
- Decision-Making
- Case Management
- Written and verbal communication
- Interviewing skills
- Client meetings
- Email and Telephone Etiquette
Languages
English
Full Professional
Timeline
Senior Case Manager
Canada Life
03.2022 - Current
Case Manager
Canada Life
01.2007 - 02.2022
Part-time Teller to Customer Service Manager
TD Canada Trust
02.1994 - 02.2007
High School Diploma -
École Handsworth Secondary
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