Michael Skipper
Callander,ON
Summary
Results-driven professional with a strong background in managing daily operations, optimizing efficiency, and delivering exceptional customer experiences. Skilled in maintaining production standards and ensuring inventory accuracy, resulting in streamlined workflows and cost savings. Proven ability to build and nurture customer relationships, fostering loyalty and driving revenue growth. Expertise in managing staff, delegating assignments, and leveraging data analysis skills to improve operational performance. Proficient in utilizing ERP systems such as SAP and IFS, and experienced in report preparation and utilizing Office 365 tools. Committed to continuously enhancing operations and achieving organizational goals through strategic planning and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Planning and Scheduling Manager
CANUSA-CPS
07.2021 - Current
- Mentored and supported three logistics department employees to create strong workplace culture.
- Oversee operational revenue of 10M
- Manage OTTP (On Time to Promise) seeing improvements from 65% in 2022 to 98% in 2023
- Checked and controlled inventory levels to identify risks and opportunities.
- Oversaw inventory replenishment strategies and processes for programs.
- Created new methodologies to improve planning process and results.
- Assessed and forecasted inventory projections.
- Devised inventory plans for customers by product.
- Monitored processes and procedures, making sure company met compliance regulations.
- Verified overall customer plans to achieve sales and operations objectives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with company leaders to support consistency and best practices.
- Served as central point of contact for all outside locations.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
Operational Specialist / Fixed Cost Analyst
CANUSA-CPS
09.2019 - 07.2021
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Oversaw reduction in ERP transaction issues from more than 20 per week to less than 5
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper raw material use in operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
Production Supervisor
CANUSA-CPS
08.2017 - 09.2019
- Resolved issues quickly to maintain productivity goals.
- Managed team of 20 to 40 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Managed internal operational standards and productivity targets.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Implemented policies and standard operating procedures for continuous improvement.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw loading and unloading of packages in warehouse.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Machine Operator
CANUSA-CPS
06.2017 - 08.2017
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Inspected finished products for quality and adherence to customer specifications.
- Met production targets and tight deadlines by collaborating closely with team members.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Prepared reports and technical documentation of day-to-day production processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Adjusted machines to increase productivity for runs.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Restaurant Manager
Tim Hortons
02.2014 - 06.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Cultivated a team of over 30 employees
- Improved restaurant's territorial ranking for 26/30 to 4/30
- Won territorial sales competition in 2016
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in implementation of new menus to offer variety and options to customers.
Warehouse Supervisor
PepsiCo - Frito Lay
01.2007 - 10.2013
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Used warehouse management software to reconcile daily inventory.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Managed merchandise inventory transactions.
- Started up and shut down processing equipment.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Education
Bachelor of Arts - History
Carleton University
Ottawa, ON05.2008
Skills
- Production Standards
- Inventory Accuracy
- Customer Relationships
- Daily Operations Management
- Shipment Preparation
- Delegating Assignments and Tasks
- Report Preparation
- Office 365
- Staff Management
- ERP Systems (SAP, IFS)
- Managing Operations and Efficiency
- Data Analysis Skills
Accomplishments
Front Line Hero Award - Frito Lay
This accolade highlights my unwavering commitment to optimizing daily operations, streamlining processes, and driving measurable results. Through meticulous data analysis and implementation of strategic initiatives, I successfully enhanced production standards, improved inventory accuracy, and maximized overall operational efficiency. My dedication to fostering strong customer relationships and delivering exceptional experiences has been instrumental in achieving outstanding results. Receiving this award not only validates my hard work and expertise but also inspires me to continue pushing the boundaries of excellence in managing operations and setting new benchmarks for success.
Timeline
Planning and Scheduling Manager
CANUSA-CPS
07.2021 - Current
Operational Specialist / Fixed Cost Analyst
CANUSA-CPS
09.2019 - 07.2021
Production Supervisor
CANUSA-CPS
08.2017 - 09.2019
Machine Operator
CANUSA-CPS
06.2017 - 08.2017
Restaurant Manager
Tim Hortons
02.2014 - 06.2017
Warehouse Supervisor
PepsiCo - Frito Lay
01.2007 - 10.2013
Bachelor of Arts - History
Carleton University
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