MICHAEL SIFUNDZA
Calgary,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Alberta Health Services
01.2021 - 01.2023
- Prepared documents and correspondence including processing memos, letters, spreadsheets and department forms
- Provided assistance to the executive Director and other senior managers on word processing a variety of complex documents, reports and tables
- Performed word processing, data entry, create reports, memos, forms and correspondence; set-up, compile, track and maintain necessary information for daily procedures
- Maintained office equipment such as postage meter, fax machines and copiers including filling paper trays, distributing faxes, monitoring usage and scheduling service calls as directed.
Customer Service Representative – Dispatch
Concentrix – Nissan Canada (Remote)
01.2020 - 01.2021
- Received emergency and non-emergency calls and record significant information
- Scheduled all work for technicians and roadside assistance
- Used phone and computer to send crew vehicles or other field units to appropriate locations
- Monitored the routes and status of field units to coordinate and prioritize their schedule
- Entered data in computer system and maintain logs and records of calls, activities and other information.
Service/Scheduling Coordinator
Saint Elizabeth Health Care
01.2018 - 01.2019
- Booked travel and accommodation for RPN, PSW, RN, Social workers, nurses and other healthcare providers
- Oversee, arrange and coordinate the schedules of company executives and managers
- Responded to emails and phone calls relating to meetings and appointments
- Provided human resource administrative functions including processing wage commencements and timesheets
- Created documents of scheduling processes and update medical records and needs of clients
- Provided updates, reminders to staff and send to appropriate individuals about upcoming appointments.
Customer Service Representative
City of Toronto 311
01.2016 - 01.2017
- Answered inquiries and complaints received on all 311 access channels
- Explained policies and procedures to the public and referring calls to proper authorities when necessary
- Conducted research and analysis to develop service options
- Participated in major customer group meetings and work with partners to review and enhance processes for customer and staff
- Updated and maintained elements of transactional system and account requests.
Customer Service Representative
Gatestone and co
05.2015 - 02.2016
- Kept records of customer interactions, transactions, comments and complaints
- Managed a team of Junior customer service representatives
- Maintained a positive, empathetic and professional attitude towards customers at all times
- Ensured customer satisfaction and provide professional customer support
- Processed orders, forms, applications, and requests.
Unit Clerk
St. Michael’s Hospital
01.2013 - 01.2015
- Performed a complete and appropriate assessment of a patient and formulate a clinical treatment plan for direct patient care when and as directed by a supervising physician
- Implemented an effective management plan that included preventative and therapeutic interventions as per physicians’ directions
- Scheduled patient appointments as well as outpatient follow-ups using state of the art computer software
- Provided relevant information and explanations including a proposed treatment plan to the supervising physician seeking further direction
- Utilized computer equipment and various software packages e.g word processing, spreadsheets, graphics to generate a variety of correspondence, reports and documentation.
Education
Medical Office assistant & unit clerk -
ERP College
Chef’s Training -
George Brown College Chef School
01.2016
Business Administration -
George Brown College
01.2015
Skills
- Over 5 years’ experience in call center customer service working in various companies
- Excellent attention to detail, time management and decision making skills and ability to work effectively with minimal supervision
- Proficiency in Microsoft office (word, excel, outlook and PowerPoint)
- Adapt well to new situations and work well in in fast paced environments
- Strong communication and interpersonal skills; able to work collaboratively with staff
- Possess a high level of accuracy and thoroughness at work as well as the ability to establish solid working relationships with various collaborators – including colleagues within the business unit throughout the organization and external customers
- Document Control
- Mail Handling
- Workflow Optimization
- Travel Coordination
- Office Administration
- Appointment Scheduling
- Data Entry
- Minute Taking
- Filing
- Clerical Support
- Scheduling
- Medical Billing
Volunteer Experience
- Sick Kids Hospital, 2012-01-01, 2016-12-31, Toronto, ON
- Black Coalition for AIDS prevention (Black cap), 2012-01-01, 2015-12-31, Toronto, ON
- Potential Place Society, 2019-01-01, 9999-12-31, Calgary, AB
Timeline
Administrative Assistant
Alberta Health Services
01.2021 - 01.2023
Customer Service Representative – Dispatch
Concentrix – Nissan Canada (Remote)
01.2020 - 01.2021
Service/Scheduling Coordinator
Saint Elizabeth Health Care
01.2018 - 01.2019
Customer Service Representative
City of Toronto 311
01.2016 - 01.2017
Customer Service Representative
Gatestone and co
05.2015 - 02.2016
Unit Clerk
St. Michael’s Hospital
01.2013 - 01.2015
Medical Office assistant & unit clerk -
ERP College
Chef’s Training -
George Brown College Chef School
Business Administration -
George Brown College
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