Michael Sia
Saskatoon,SK
Summary
Driven professional with a proven track record at Red Barn Restaurant, enhancing customer satisfaction through exceptional service and guest engagement. Skilled in cash handling and food safety practices, I excel in high-volume dining environments. Demonstrated ability to improve service delivery, evidenced by training new hires and resolving complaints, underscoring a strong work ethic and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Server
Red Barn Resturant
08.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Assistant Photographer
Filcad Productions
06.2024 - 08.2024
- Carried equipment from one shooting location to next.
- Maintained a professional demeanor during high-pressure situations, ensuring smooth photoshoots.
- Set up and broke down photography equipment efficiently during on-location shoots, saving valuable time.
- Changed camera lenses and made small light adjustments.
- Assisted lead photographer in capturing high-quality images for various clients and events.
- Kept photography equipment available, clean, and working.
- Ensured proper care and maintenance of cameras, lenses, lighting gear, props, backdrops, and other essential equipment.
- Collaborated with clients to understand their vision, resulting in successful photoshoots.
- Scheduled studio appointments to shoot wide variety of subjects.
- Assisted photographer with [Number] shoots per month.
Videographer
Fildcad Productions
04.2023 - 08.2024
- Developed creative approaches to video production to create unique and engaging content.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Captured footage for variety of projects successfully, from corporate events to weddings.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
Volunteer
Mcnaughton High School
02.2024 - 06.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Approached issues proactively to best meet current and future community needs.
Education
High School Diploma -
McNaughton High School
Moosomin, SK06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Food safety practices
- Table Bussing
Languages
English
Professional Working
Timeline
Assistant Photographer
Filcad Productions
06.2024 - 08.2024
Volunteer
Mcnaughton High School
02.2024 - 06.2024
Videographer
Fildcad Productions
04.2023 - 08.2024
Server
Red Barn Resturant
08.2020 - Current
High School Diploma -
McNaughton High School
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