Summary
Overview
Work History
Education
Skills
Timeline
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Michael Shorten

WEAVERVILLE

Summary

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

40
40
years of professional experience

Work History

Pro Shop Attendant

Trinity Alps Golf And CountryClub
06.2022 - 10.2023
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
  • Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Conducted routine maintenance tasks on golf carts, maintaining optimal functionality for guest use.
  • Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Operated cash register to accept cash, credit card and gift card payments.

Camp Host, Marina Attendant and Office Clerk

Oak Bottom Marina
05.2020 - 06.2022
  • Enhanced camper experience by providing exceptional customer service and addressing individual needs.
  • Maintained a clean and organized campsite, ensuring a safe and enjoyable environment for all guests.
  • Implemented effective reservation management systems for streamlined check-in and check-out processes.
  • Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
  • Conducted regular site inspections, identifying potential hazards or areas needing improvement.
  • Enforced campground rules consistently, promoting a harmonious atmosphere among guests.
  • Utilized problem-solving skills to resolve guest conflicts diplomatically while maintaining professional boundaries.

Shipping Supervisor

Trinity River Lumber
09.2003 - 04.2017
  • Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
  • Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
  • Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Established strong relationships with vendors and suppliers to guarantee reliable service and quality products for shipping needs.
  • Oversaw the implementation of an automated labeling system, increasing accuracy and efficiency in package preparation tasks.
  • Supervised shipping team of [Number] employees.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Managed shipping and receiving activities for company with [Number] orders processed daily.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Negotiated with [Number] different freight companies and received annual contracts resulting in cost savings of [Number]%.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Maintained accurate records of team attendance and documented disciplinary actions.

Forklift Operator

Trinity River Lumber
09.1983 - 04.2003
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.

Education

High School Diploma -

Atlantic High School
Delray Beach, FL
06.1973

Skills

  • Customer service excellence
  • Customer Assistance
  • Equipment maintenance
  • Telephone etiquette
  • Golf equipment expertise
  • Time management

Timeline

Pro Shop Attendant

Trinity Alps Golf And CountryClub
06.2022 - 10.2023

Camp Host, Marina Attendant and Office Clerk

Oak Bottom Marina
05.2020 - 06.2022

Shipping Supervisor

Trinity River Lumber
09.2003 - 04.2017

Forklift Operator

Trinity River Lumber
09.1983 - 04.2003

High School Diploma -

Atlantic High School

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Michael Shorten