Michael Shaini
Sacramento
Summary
Dynamic sales professional with expertise in customer relationship management and inventory management, honed at Elk Grove Subaru. Proven track record in boosting sales through strategic promotional initiatives and exceptional service. Skilled in team training and development, fostering a collaborative environment that enhances performance and customer satisfaction.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
Elk Grove Subaru
03.2023 - 10.2025
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and facilitated test drives to enhance customer experience.
- Managed inventory and maintained showroom organization for optimal presentation.
- Processed sales transactions accurately and efficiently, ensuring compliance with dealership policies.
- Collaborated with service department to coordinate vehicle maintenance and repairs for customers.
- Built rapport with customers to foster repeat business and referrals through exceptional service.
- Trained new associates on sales techniques and dealership procedures to enhance team performance.
- Developed promotional strategies to increase foot traffic and boost overall sales performance.
Manager
XO Lounge
01.2018 - 01.2023
- Led team to streamline operational workflows, enhancing overall efficiency.
- Developed and implemented training programs for new staff, improving onboarding process.
- Coordinated cross-departmental projects, fostering collaboration and communication.
- Analyzed operational data to identify trends, informing strategic decision-making.
- Managed daily bar operations, ensuring high-quality service and compliance with health regulations.
- Developed and implemented training programs for bartenders to enhance customer engagement and product knowledge.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Designed cocktail menu updates, incorporating seasonal ingredients to attract diverse clientele.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Sales Associate
Ron Dupratt Ford
01.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed strong customer relationships through effective communication and personalized service.
- Assisted clients in selecting vehicles that aligned with their needs and budget.
Store Manager
Sportsman's Warehouse
07.2016 - 01.2018
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring optimal product placement.
- Collaborated with team members to execute visual merchandising standards and promotional displays.
- Trained new associates on store policies, procedures, and customer service expectations.
- Monitored inventory levels, identifying discrepancies and initiating reorder processes as needed.
Education
High School Diploma -
Lincoln HS
San Francisco, CASkills
- Customer relationship management
- Sales transaction processing
- Inventory management
- Vehicle demonstration
- Team training and development
- Promotional strategy development
- Operational workflow optimization
- Cross-departmental collaboration
- Compliance with dealership policies
- Showroom organization and presentation
- Rapport building with customers
- Cash register reconciliation
- Customer service excellence
- Visual merchandising standards
- Customer service
Timeline
Sales Associate
Elk Grove Subaru
03.2023 - 10.2025
Manager
XO Lounge
01.2018 - 01.2023
Sales Associate
Ron Dupratt Ford
01.2018 - 03.2019
Store Manager
Sportsman's Warehouse
07.2016 - 01.2018
High School Diploma -
Lincoln HS