Michael Segal
Thornhill,ON
Summary
Results-driven and customer-focused Automotive Service Advisor with a proven track record of exceeding client expectations in fast-paced dealership environments. Possessing extensive knowledge of automotive systems and a keen ability to diagnose and address customer concerns efficiently. Known for building lasting relationships with clients through clear communication, exceptional problem-solving skills, and a commitment to delivering unparalleled service. Adept at coordinating service schedules, managing workflow, and ensuring timely completion of repairs. Proven success in upselling maintenance services and aftermarket products, contributing to increased revenue and customer satisfaction. Seeking to bring my expertise and dedication to excellence to a dynamic automotive service team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Leprecon Rim Repair Centre
Concord, ON
02.2023 - 01.2024
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Conducted test drives before and after repair services.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Maintained accurate records of customer transactions in the company database.
Automotive Service Consultant
KHF Motoring INC.
Thornhill, ON
01.2022 - 02.2023
- Created estimates for auto repairs based on technician diagnoses and customer requests.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Prepared invoices for payment processing by accounting department staff members.
- Assisted technicians in diagnosing customer vehicle issues.
- Maintained accurate records of all services performed on each vehicle.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Earned the highest marks for customer satisfaction by providing exceptional care and service.
- Scheduled appointments with customers for preventive maintenance services such as oil changes and tire rotations.
- Greeted customers and ascertained their automotive service needs.
- Checked inventory levels to ensure the availability of required parts for servicing vehicles.
- Conducted test drives before and after repair services.
- Complete records, and warranty documentation and ensure proper maintenance of tools and equipment.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Answered phone calls and responded to questions and concerns.
- Review service history with clients and make recommendations based on needs, requests & concerns.
Automotive Service Consultant
Luxe Auto Centre
Newmarket, ON
05.2020 - 01.2022
- Created estimates for auto repairs based on technician diagnoses and customer requests.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Prepared invoices for payment processing by accounting department staff members.
- Assisted technicians in diagnosing customer vehicle issues.
- Maintained accurate records of all services performed on each vehicle.
- Commission insurance agencies and warranty companies to needed meet service agreements.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Scheduled appointments with customers for preventive maintenance services such as oil changes and tire rotations.
- Planned work procedures using charts, technical manuals and experience.
- Explained amount for expected services and provided detailed answers to customer questions.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Greeted customers and ascertained their automotive service needs.
Education
Bachelor of Arts - Criminology & Economics
Western University
London, ON05-2020
High School Diploma -
Earl Haig Secondary School
North York, ON06-2016
Skills
- Educating Customers
- Negotiation
- Sales
- Cost Estimation
- Computer Skills
- Hard-working
- Organized
- Experienced working under pressure and meeting deadlines
- Customer Retention
- Price Quoting
- CRM Software
- Highly experienced in Alldata, Mitchell and POS software
- Experienced working on German vehicle estimates and repair procedure
Languages
English
Native/ Bilingual
Romanian
Native/ Bilingual
French
Full Professional
Accomplishments
- Western University Honors in Business Fundamentals & Economics
Certification
- E
References
References available upon request.
Timeline
Automotive Service Advisor
Leprecon Rim Repair Centre
02.2023 - 01.2024
Automotive Service Consultant
KHF Motoring INC.
01.2022 - 02.2023
Automotive Service Consultant
Luxe Auto Centre
05.2020 - 01.2022
Bachelor of Arts - Criminology & Economics
Western University
High School Diploma -
Earl Haig Secondary School