IT Consultant
MICANS IMMIGRATION CANADA.
06.2023 - Current
Hi, I’m
Michael Seddoh
Big Trout Lake,ON
Summary
PERSONAL SUMMARY A highly competent and organized Microsoft Certified Systems Administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients.
Work History
MICANS IMMIGRATION CANADA.
IT Consultant
06.2023 - Current
Job overview
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Developed clear specifications for project plans using customer requirements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
CONSOLIDATED BANK GHANA LTD.
Database Administrator
02.2021 - 05.2023
Job overview
- Developed and updated databases to handle customer data.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Developed scripts and processes for data integration and maintenance.
- Created and updated database designs and data models.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Modified databases to meet needs and goals determined during planning process.
- Conducted tests to identify issues and make necessary modifications.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Set up and controlled user access levels across databases to protect important data.
- Built databases and table structures for web applications.
- Tested programs and databases to identify issues and make necessary modifications.
- Coordinated with project management on database development timelines.
- Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
- Created and implemented database designs and data models.
- Implemented security measures to protect vital business data.
- Installed and configured middleware in Linux and Windows environments.
CONSOLIDATED BANK GHANA LTD
Data Canter Support
03.2020 - 01.2022
Job overview
- Monitor Data Centre Environments (Temperature, humidity, power lines etc)
- Monitor Datacenter network and system components via monitoring tools
- Respond to DC alerts escalating to service owners
- First level support for P1 DC incidents
- Ensure Close of Business run completes successfully
- Document and hand over activities to next shift
- Perform basic PC installations and repairs
- Ensure all backup processes are done successfully with offsite Tapes Clearly labeled for courier next morning
NANAGSM WIRELESS
Customer Service Representative
07.2019 - 12.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally..
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns..
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
PREMIUM BANK GHANA LTD
Systems Administrator
11.2017 - 01.2019
Job overview
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Attended meetings to deliver status reports to key stakeholders.
- Mentored employees and offered constructive feedback for performance improvement.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Integrated and updated software products to boost system compatibility.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Orchestrated integration and communication of software upgrades.
- Created nightly jobs for database backups.
- Detailed upcoming software upgrades and system sprints to team members.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented and maintained virtual private networks.
- Evaluated software products to determine compatibility with existing systems.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
UNIVERSITY OF EDUCATION
Instructional Facilitator
06.2004 - 11.2012
Job overview
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Contributed to development of comprehensive employee training courses.
- Developed workforce training programs to improve organizational efficiency.
- Identified areas in need of improvement and implemented solutions.
- Supported students and individuals with issues, liaising between participants, families, and program executives about needs.
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
- Collaborated with administrators to determine course objectives.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating [Type] environment
Education
IPMCACCRA
Certificate of Technical Studies from MCSA, MCSE
11.2017
Kings University CollegeACCRA
Bachelor of Science from Banking and Finance
07.2015
Skills
- System administration
- Server Configuration
- Technical support
- Database Administration
- VMWare Technologies
- Linux & open Source
- Active Analytical
- Team Meetings
- Root Cause Analysis
- Information Technology Infrastructure
Certification
CompTIA Security+(March 2021)MCSA, MCSE(Microsoft. Feb 2019)MCSE(IPMC - 2017)
Timeline
Database Administrator
CONSOLIDATED BANK GHANA LTD.
02.2021 - 05.2023
Data Canter Support
CONSOLIDATED BANK GHANA LTD
03.2020 - 01.2022
Customer Service Representative
NANAGSM WIRELESS
07.2019 - 12.2019
Systems Administrator
PREMIUM BANK GHANA LTD
11.2017 - 01.2019
Instructional Facilitator
UNIVERSITY OF EDUCATION
06.2004 - 11.2012
IPMC
Certificate of Technical Studies from MCSA, MCSE
Kings University College
Bachelor of Science from Banking and Finance
Overview
19
years of professional experience
1
Certificate
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