Michael Scull
Elmira,NY
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Garlock
02.2022 - Current
- Became well versed in CMP/KLZ when i started and switched to Gasketing in March of 2023 to become helpful in all fields/ make a bigger impact.
- Have processed quotes/orders for all product lines that are not related to military, international affiliates, and priority access customers. This also includes any shipping issues, rma issues, or damaged product issues related to those departments when applicable.
- Helped manage the 24/7 emergency line to make it successful until it no longer aligned with business needs
- Training new team members in all aspects of certain department i was in at time weather CMP or Gasketing as well as anything Garlock related to them personally as well as their role.
- Helped OEM management go through a large list of unidentified products to find our corresponding part numbers within oracle and old oracle to better align our system with their needs
- Helped back up ecommerce orders in the afternoon/ when extra coverage is needed
- Created and maintained the customer service one note “cheat sheet”, which has all things customer service related as well as any daily updates all in one place.
NYSDOL(Manager)
Navient
03.2020 - 01.2022
- Was tasked with learning how to do claims for the New York state department to assist people filing for unemployment insurance
- Developed a cheat sheet to better assist fellow employees with the project and updated it daily with new information
- Helped answer questions within the chat as well as doing one offs with many employees to help them with learning the system and claims process
- Became a source of knowledge and help to management in every way possible so that we were functioning to our best capabilities.
Federal Student Loan Collecting (Team Lead)
Navient
07.2019 - 02.2020
- Was given a list at the beginning of each month that was updated weekly with a goal to get as many people on the phones and into programs as possible
- Used skills learned from the previous role and applied them to this project to help get accounts
- Also as time went on helped develop newer employees when time allotted, showing them the skills and tricks on various systems that helped me succeed.
Electronics Team Lead
Target, Big Flats
08.2018 - 09.2019
- Responsible for maintaining the entire department from signs to displays functioning properly as well as setting new planners
- Trained new employees on everything electronics as well as Target
- Received incoming inventory, as well as kept a digital log for all inventory locations.
Customer Support Specialist
Navient
02.2019 - 06.2019
- Was working with overflow of inbound calls and transferring them to the department of education to prevent hang ups
- Worked lists of businesses for the department of education skiptracing to find numbers and addresses if needed
- After a couple months we were also skipping accounts and calling 3rd parties to get borrowers on the phone for collectors.
Computers Supervisor
Best Buy
08.2017 - 06.2018
- In charge of maintaining the department visual merchandising standards as well as making sure everything was fully functional for the customers coming in
- Trained new employees and helped create development plans/paths for each of them based upon their specific strengths and weaknesses
- Oversaw all of Computing, Tablets, and Digital Imaging Departments sales
- Which pertained to meeting daily, weekly and quarterly goals
- As well as developing specific strategies to achieve those goals adjusting accordingly along the way for change.
Home Theater Sales Specialist
Best Buy
07.2017 - 08.2017
- Making sure all displays and products were fully functional
- Assisting in training of new employees
- Kept track of all eol and open box products to consistently get them off the floor and out of inventory.
Customer Service
Best Buy
05.2017 - 07.2017
- Responsible for doing all returns, exchanges, and pick ups
- Helped maintain the geek squad line and made clients appointments when necessary
- Made sure department was always clean and bright as well as was expandable anywhere needed on the sales floor
Apple Specialist
Best Buy
08.2016 - 05.2017
- Made sure employees were up to date on all Apple products and promotions
- Coached employees weekly on AppleCare and their overall Apple Knowledge
- Hit monthly sales goals as well as sent weekly emails to all leaders to let them know where we were at
Retail Store Supervisor
At&T
05.2015 - 06.2016
- Responsible for meeting daily sales quotas
- Monitored incoming inventory and daily cash management
- Trained incoming employees
ACCOUNT MANAGER, Store Manager
Mazra Natural Snacks, t Authorized Retailer
07.2014 - 03.2016
- Signed over 1,000 accounts throughout New York and Pennsylvania
- Delivered products and collected payments from current clients
- Implemented advertising and sampling ideas into businesses
- At
SUPERVISOR
Best Buy
09.2013 - 04.2014
- Supervised the 10 employees and daily sales of the computer and tablet section
- Had input in the hiring process and trained incoming employees
- Exceeded daily sales quota of the section
Team Lead
Best Buy, Sales Home Theater
11.2011 - 09.2013
- Oversaw training newer employees and getting them acclimated to the business
- Making sure all displays and products were fully functional
- Would come in on off days to do planos and clean the department
Education
Clarence High School
Clarence, NYGeneral Studies
Buffalo State College
Buffalo, NYBusiness Management
Erie Community College
Buffalo, NYSkills
- Excellent people skills in various situations
- Fast and efficient thinking
- Hard working leader by example who can perform multiple job duties at a time
- Sales Goal Attainment
- Forecasting Reports
- Productivity Maximization
Additional Information
- AWARDS AND ACKNOWLEDGEMENTS , MVP Scholar Athlete throughout senior high sports Best Buy Achievers 2017 Best Buy Million Dollar Writer 2017 Top Collector Navient: Oct 19, Dec 19, Jan 20 VIA Award Navient- May 20
Timeline
Customer Support Specialist
Garlock
02.2022 - Current
NYSDOL(Manager)
Navient
03.2020 - 01.2022
Federal Student Loan Collecting (Team Lead)
Navient
07.2019 - 02.2020
Customer Support Specialist
Navient
02.2019 - 06.2019
Electronics Team Lead
Target, Big Flats
08.2018 - 09.2019
Computers Supervisor
Best Buy
08.2017 - 06.2018
Home Theater Sales Specialist
Best Buy
07.2017 - 08.2017
Customer Service
Best Buy
05.2017 - 07.2017
Apple Specialist
Best Buy
08.2016 - 05.2017
Retail Store Supervisor
At&T
05.2015 - 06.2016
ACCOUNT MANAGER, Store Manager
Mazra Natural Snacks, t Authorized Retailer
07.2014 - 03.2016
SUPERVISOR
Best Buy
09.2013 - 04.2014
Team Lead
Best Buy, Sales Home Theater
11.2011 - 09.2013
Clarence High School
General Studies
Buffalo State College
Business Management
Erie Community College
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