Summary
Overview
Work History
Education
Skills
LANGUAGE(S)
Certification
Timeline
Generic

Michael Savage

Fullerton

Summary

Results-driven professional with a competitive drive for improvement and exceeding goals. Five years of experience in customer service, with a seasoned ability to train and instruct others. Strong and trusted independent worker, capable of problem-solving and efficiently managing time without the direction of others.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator / Rehab Therapy Technician

Encompass Health Rehabilitation Hospital
03.2025 - Current
  • Utilized advanced software tools like Excel, Outlook, and Cerner Revenue Cycle to manage comprehensive appointment calendars effectively.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and organization.
  • Fostered a positive work environment by addressing employee schedule concerns promptly and with empathy.
  • Assisted in the training of new staff members, sharing expertise on effective patient care and rehabilitation therapy techniques to ensure a consistent level of care across the facility.
  • Established and maintained strong working relationships with staff members from various departments, facilitating open communication channels for improved collaboration.
  • Coordinated daily schedules for 30+ staff members and 50+ patients, ensuring optimal coverage, productivity, and patient satisfaction.

Fulfillment Associate

Target
05.2024 - 03.2025
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
  • Adapted to changing priorities and tasks based on department needs and order volumes.
  • Communicated effectively with other departments regarding current inventory and product locations.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.

E-Commerce Clerk

Ralphs Grocery Company
01.2021 - 02.2022
  • Picked and fulfilled online orders, meeting deadlines and exceeding the standard for department metrics.
  • Utilized upselling techniques to increase sales on promotional items.
  • Trained new hires within the department.
  • Performed data entry tasks to update customer account records.
  • Courteously answered phones while providing excellent customer service.
  • Assisted customers with inquiries and complaints in a professional manner.

Education

Bachelor of Science - Kinesiology

California State University, Fullerton
Fullerton, CA
05-2024

Skills

  • Proficient in Microsoft Office programs
  • Proven leader who can work well within a team
  • Medical terminology and human anatomy
  • Sound instructional ability
  • Verbal and written communication
  • Time management skills
  • Customer service and support
  • Staff coordination and schedule management

LANGUAGE(S)

English

Certification

BLS Certification (2025)

Timeline

Scheduling Coordinator / Rehab Therapy Technician

Encompass Health Rehabilitation Hospital
03.2025 - Current

Fulfillment Associate

Target
05.2024 - 03.2025

E-Commerce Clerk

Ralphs Grocery Company
01.2021 - 02.2022

Bachelor of Science - Kinesiology

California State University, Fullerton

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Michael Savage