Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Sarwari

San Ramon

Summary

Senior Technical Program Manager with over 20 years of experience in technology leadership. Expertise in delivering complex projects for Fortune 500 companies and start-ups, utilizing Agile and Waterfall methodologies. Proven success in managing AI/ML initiatives, including chatbot implementations, and achieving triple-digit ROI while driving earnings growth from $1M to $600M in two years. Strong background in healthcare technology, with extensive experience in Epic project management and integration.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Director of Business Development and Client Partner / Program Manager

GSPANN Technologies, Inc
Milpitas
08.2022 - Current
  • As a Client Partner at GSPANN technologies, managed multiple clients including William Sonoma, a company where I previously worked as a Program Manager. Acted as a Delivery Manager for various projects at client sites, including QE Automation and Application Development projects.
  • Drove sales and business development strategies for managed clients, while maintaining strong client executive relationships.
  • Increased sales at Williams Sonoma from 2 Million dollars in revenues to 8 Million in revenues in a span of two years.
  • Developed Account Strategies with defined initiatives and goals.
  • Utilized existing relationships with VPs and SVPs of key clients to generate new business opportunities.
  • Ensured customer satisfaction and fostered revenue growth for specific clients.
  • Proactively created proposals for new opportunities.
  • Collaborated with Practice leaders and delivery teams to identify new opportunities within existing client base.

Sr. Technical Program Manager

Williams-Sonoma, Inc
San Francisco
05.2021 - 08.2023
  • As the Program Manager, successfully managed the Registry Program with a $10 million budget and a 12-month timeline, overseeing the delivery of 14 projects into production. Personally, served as the Scrum Master for three project teams within the program.
  • Managed a diverse team, including 3 product managers, 6 Scrum Masters, and both onshore and offshore QA and development teams.
  • Acted as a liaison between off-shore development teams and Williams-Sonoma.
  • Organized and conducted weekly leadership presentations, providing program status updates to SVPs, VPs, and Directors.
  • Collaborated with the release management team to ensure smooth project delivery during critical releases.
  • Implemented Agile/Scrum methodology processes for all projects within the program.
  • Successfully delivered all projects in the program into production.
  • Managed program and project budgets, delivering weekly updates to leadership regarding the overall program budget.
  • Fostered a collaborative environment, inspiring teamwork and trust among the team members.
  • Passionate about coaching and mentoring team members, supporting their career development while ensuring exceptional performance.

Sr. Engineering Project Manager

Apple, Inc
Cupertino
09.2020 - 02.2021
  • Contracted to work for Apple's Online Store (AOS) during a time when Apple's retail stores were closed due to COVID-19. Responsible for the successful launch of the Apple iPhone 12 release on the Apple Online Store.
  • Managed internal projects from user story to production.
  • Oversaw development, QA, and release management teams to facilitate the smooth transition of development changes into production.
  • Conducted meetings with the business to review requirements and gather feedback for launching new changes into production.
  • Established a strong relationship with the UX and Design teams to obtain valuable feedback on planned changes.
  • Successfully managed multiple releases and budgets for concurrent projects.
  • Identified and mitigated risks for various projects, collaborating with the change management board to create change requests for last-minute changes during releases.

Sr. Technical Project Manager/ Program Manager

Wells Fargo
San Francisco
07.2018 - 07.2020
  • Started working on a customer genome project which was a big data project that created an ecosystem of readily available insights into our customers at the bank. We worked on moving over 120 TB of data into a data lake for our data scientist to create a model utilizing AI algorithms to enable personalized, timely and consistent customer treatments across all of the channels.
  • Worked on a project that developed and implemented a machine learning model for identifying anomalies in our consumer lending data in order to accurately detect default payments.
  • We recognized the growing demand for personalized and efficient customer support. To address this, we embarked on the implementation of an AI Chatbot, leveraging advanced technologies such as Natural Language Processing and Machine Learning to provide intelligent and timely assistance to our customers.
  • Utilized the AI Chatbot to be able to help answer questions that our customers had that normally would be answered by our call centers.
  • Effectively managed all of the project budgets that were assigned to me. Had to make tough decisions regarding the budgets and resources on the projects.
  • Built detailed project plans for each project and followed a strict project schedule to deliver the projects on time and on budget.
  • Mitigated project risks as well as led the team to achieve overall project objectives according to the project plan.
  • Served as a third-party liaison with working with outside vendors to ensure a healthy relationship with the bank as well as making sure we had successful third-party SOWs in place.
  • Fostered collaboration within the software teams and the hardware teams to ensure implementation of the project in a timely manner.
  • Worked with the MuleSoft team on a MuleSoft implementation project.
  • Was part of the Artificial Intelligence Group and worked on both the AI Chatbot and Machine Learning projects.
  • Managed teams with data scientists, engineers, hardware teams, software developers and stakeholders such as the line of business.

Sr. Technical Project Manager/ Program Manager / Project Delivery Director

Sutter Health
Walnut Creek
10.2013 - 01.2018
  • As a Technical Project Manager, Program Manager, and later Project Delivery Director, provided comprehensive project management and guidance to an internal IT development team engaged in Research, Development, Dissemination, and Innovation. Delivered multiple healthcare applications, meeting project milestones and managing budgetary constraints.
  • Led software change processes and managed documentation and transition efforts for vendor-provided software.
  • Successfully implemented the first MuleSoft integration at Sutter Health, integrating with Epic's Electronic Health Records (EHR) Systems.
  • Managed multiple research projects integrated with Epic's EHR system and led a team of 3 Project Managers and a QA Manager.
  • Executed projects valued up to $4M, overseeing 2-3 projects simultaneously with timelines of up to 1.5 years.
  • Completed 20+ projects and facilitated go-lives for multiple clinics.
  • Promoted to Program Manager and later to Project Delivery Director for exceptional performance as Technical Project Manager.
  • Selected to launch a new Innovation Group, driving high-impact technology initiatives and gaining consensus from executive and senior management.
  • Coordinated external vendors, internal development teams, and onshore/offshore partners (including India and Mexico) to ensure on-time and on-budget project delivery.

Co-Founder

Trybx, Inc
Fremont
09.2012 - 10.2013
  • Managed a development team of 15 members in the United States and India for Trybx, a venture focused on software applications for the social media sector.
  • Oversaw multiple projects, including the company's website and mobile applications for both iOS and Android platforms.
  • Collaborated closely with the senior architect to develop innovative technologies utilizing open-source platforms such as Java and Spring.
  • Invested over $500K in venture funding.
  • Created a new app that enabled businesses to establish their own organizations within Facebook.
  • Led the projects from initiation to completion, ensuring on-time and on-budget delivery.
  • Implemented Scrum and Agile methodologies, training and developing a Scrum team to enhance project delivery speed.
  • Adopted a phased approach and sprinted to complete each development phase.
  • Collaborated with the development team and management members to create a project plan aligned with the new technology's development requirements.
  • Conducted presentations to multiple venture capital groups, successfully raising $1M through private investors for the company.
  • Defined the production environment, including vendor and security management, deployment, and monitoring systems.

Sr. Technical Project Manager/ Scrum Master

Delta Dental
San Francisco
08.2011 - 09.2012
  • Managed a 45-person e-business development team, overseeing various roles including Business Analysts, QA Engineers, Infrastructure Engineers, Front End Developers, Middle Tier Developers, and Backend Developers.
  • Also supervised a small development team based in India.
  • Managed multiple projects and deliverables for a significant Enterprise Streamlining Project (ESP), handling the projects from initiation to closure and implementing Agile Software Development methods.
  • Acted as a liaison with key stakeholders.
  • Successfully executed a $5.5M ESP project, establishing and training a SCRUM team to support development and achieve key deliverables.
  • Managed and delivered critical strategic enhancements to the web site.
  • Directed multiple concurrent projects, including the Mobile Apps Project, Provider Directory, Texas CHIP implementation, and the launch of a new Individual Product.
  • Led major product releases, fostering teamwork and collaboration among the team to celebrate successes and learn from challenges.

Sr. Technical Project Manager

West Marine, Inc.
Watsonville
01.2011 - 12.2011
  • Contributed to various projects, including a Java migration project for a Point of Sale (POS) system and an integration project for a content management system.
  • Prepared project initiation documents (PID), Capital Expenditure (Cap EX) reports, business requirements, functional requirements, technical specifications, and project plans.
  • Managed internal stakeholders, including the CIO, Vice-President of Product Development, Director of Technology, Interim Director of Security, Director of Creative Services, QA Manager, and IT Manager.
  • Collaborated with the HR department and third-party staffing companies to recruit and hire engineers for critical projects.
  • Directed multiple agile eCommerce projects within a 75-day timeframe, overseeing activities such as defining functional requirements, creating technical specifications, managing QA, and conducting user acceptance testing (UAT).
  • Monitored the daily progress of projects and initiatives, ensuring adherence to timelines, budgets, scope, and quality standards.

Consultant/ IT Director

Propel Fuels, Inc.
Redwood City
01.2010 - 12.2010
  • Designed and implemented the initial technology infrastructure for the company, including a new LAN, VOIP Phone system, and Exchange Server, streamlining management processes across departments.
  • Managed existing service providers, evaluated and selected new ones, and oversaw project management tasks while collaborating closely with software engineers and QA engineers.
  • Monitored Service Level Agreements (SLAs) and built strong vendor relationships to ensure on-time and within-budget project delivery.
  • Achieved a 60% cost reduction in web development fees by researching and sourcing an offshore web developer.
  • Utilized MS Project 2010 to develop and implement project plans, resulting in consistent and ahead-of-time project execution.
  • Developed a comprehensive IT roadmap that provided structured support for company-wide technology solutions.
  • Successfully transitioned the company from an existing Point of Sale (POS) system (Access database) to a more robust POS system based on SQL database.
  • Managed a data center project, overseeing the migration of all company servers from Seattle to a local data center in the Bay Area.
  • Led end-to-end solutions for the company's information security, including fueling stations, effectively identifying and mitigating project risks.

Co-Founder

MYFAVESCLUB, Inc.
Pleasanton
01.2008 - 12.2010
  • Developed and launched a new social networking website that allowed users to organize bookmarks visually using logos.
  • As a part of the start-up company, fulfilled multiple roles including project manager, IT manager, QA manager, and director of technology.
  • As the company expanded, hired additional staff to fill these roles.
  • Initially, the technology was built on the LAMP architecture (Linux, Apache, MySQL, and PHP), and later upgraded to a Java/J2EE platform with a MySQL database.

Co-Founder

National Realty, Inc.
Pleasanton
01.2006 - 06.2008
  • Oversaw daily operations, ensuring efficient workflows across all departments.
    Contributed to establishment of one of largest real estate companies in country.

Co-Founder

oneBPO, Inc.
Fremont
01.2004 - 01.2006
  • Founded technology company focusing on IT consulting and development.
    Constructed large offshore call center to support business expansion.
    Led development efforts for innovative technologies in HRIS sector.

Director of Technology

Commerce Syndication Network, Inc.
Hayward
01.2000 - 12.2002
  • Spearheaded creation of technology strategy aimed at advancing e-commerce solutions.

Combat Medical Specialist

US Army
Oakland
12.1991 - 12.1999
  • Aided soldiers in performing first aid tasks and completing health assessments.

Education

Masters of Business Administration - Finance and Marketing

Pepperdine University
Malibu, CA
06-2004

Bachelor of Science - Biology

University of Nevada, Reno
Reno, NV
06-1998

Skills

  • Artificial intelligence and machine learning
  • Big data analytics
  • Custom software and mobile development
  • System migrations and integrations
  • Enterprise implementations
  • Healthcare software (Epic, Cerner, Centricity, EClinicalWorks)
  • Requirements and ROI analysis
  • Costing and budgeting strategies
  • Project scheduling and testing
  • Quality assurance and support
  • Cross-functional supervision
  • Team building and mentoring
  • Client planning sessions
  • Vendor management strategies
  • Microsoft Office suite (Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, SharePoint)
  • Project management tools (Microsoft Project, Jira, Confluence, FreedCamp, Slack, Basecamp, Mondaycom, Asana)
  • Agile methodologies (Scrum, Waterfall, Hybrid)
  • Web development technologies (HTML, CSS, DHTML, JavaScript)
  • LAMP stack and Java frameworks (Spring, Hibernate)
  • MuleSoft Anypoint platform

Certification

  • Project Management Professional (PMP), In Progress
  • Project Management Training Certificate, CertSchool.com, Completed
  • Certified Programmer for Java, Sun Microsystems
  • SCRUM Master Certification, ScrumAlliance, Completed

Timeline

Director of Business Development and Client Partner / Program Manager

GSPANN Technologies, Inc
08.2022 - Current

Sr. Technical Program Manager

Williams-Sonoma, Inc
05.2021 - 08.2023

Sr. Engineering Project Manager

Apple, Inc
09.2020 - 02.2021

Sr. Technical Project Manager/ Program Manager

Wells Fargo
07.2018 - 07.2020

Sr. Technical Project Manager/ Program Manager / Project Delivery Director

Sutter Health
10.2013 - 01.2018

Co-Founder

Trybx, Inc
09.2012 - 10.2013

Sr. Technical Project Manager/ Scrum Master

Delta Dental
08.2011 - 09.2012

Sr. Technical Project Manager

West Marine, Inc.
01.2011 - 12.2011

Consultant/ IT Director

Propel Fuels, Inc.
01.2010 - 12.2010

Co-Founder

MYFAVESCLUB, Inc.
01.2008 - 12.2010

Co-Founder

National Realty, Inc.
01.2006 - 06.2008

Co-Founder

oneBPO, Inc.
01.2004 - 01.2006

Director of Technology

Commerce Syndication Network, Inc.
01.2000 - 12.2002

Combat Medical Specialist

US Army
12.1991 - 12.1999

Masters of Business Administration - Finance and Marketing

Pepperdine University

Bachelor of Science - Biology

University of Nevada, Reno

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Michael Sarwari