Michael Santoyo
Oxnard
Summary
Enhanced customer satisfaction by effectively guiding guests to desired merchandise.,Streamlined inventory management processes, leading to improved stock availability.,Achieved a clean and orderly store environment through consistent maintenance efforts.,Promoted teamwork and operational efficiency across the store by actively supporting staff duties.
Overview
23
23
years of professional experience
Work History
Utility Clerk
Community Property Management
Camarillo, CA
04.2006 - Current
- Filed correspondence and reports in accordance with corporate classification system.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Understood and followed oral and written directions.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Supported office clerical functions using word processing and other software, email and office machines.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Sales Associate
Polo Ralph Lauren
Camarillo, CA
12.2003 - 12.2005
- Collaborated with management teams to develop innovative marketing strategies.
- Demonstrated product features and benefits for customers' needs.
- Answered store and merchandise questions and led customers to wanted items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers and provided exceptional customer service.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma - undefined
Oxnard High School
Oxnard, CASkills
- Quality Control
- File Maintenance
- Handling Payments
- Cash Handling
- Mail Processing
- Customer Satisfaction
- Mail Handling
- Scanning and Copying
- Mail Sorting
- Telephone Etiquette
- Peer Relationships
- Verbal and Writing Communication
- Customer Needs Assessment
- Order Processing
- Excellent Communication Skills
- Multi-Tasking Strength
- Display Setup
- Superb Time Management
- Cash Handling Accuracy
- Verbal/Written Communication
- Cash Register Operation
- Product Recommendations
- Retail Store Operations
- Listening Skills
- Professional Demeanor
- Outgoing Personality
- Policy and Procedure Adherence
- Flexible Schedule
- Written and Oral Communication Skills
- Relationship Building
- Store Opening and Closing
- Teamwork and Collaboration
- Service-Oriented
- Money Handling
- Reading Comprehension Skills
- Problem-Solving Skills
- Sales Training
- Energetic Self-Starter
- Exceptional Customer Service
- Positive and Professional
- Time Management
Timeline
Utility Clerk
Community Property Management
04.2006 - Current
Sales Associate
Polo Ralph Lauren
12.2003 - 12.2005
High School Diploma - undefined
Oxnard High School