Michael Santelli
407 Tiny Beaches Rd S, Tiny
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences at Match Eatery & Public House. Additionally, a Meat Clerk with a track record of enhancing customer satisfaction and maintaining safety and cleanliness standards at Big Red Market and Fortinos. Skilled in inventory management and adept at engaging with diverse customers, demonstrating strong communication skills. Achieved significant improvements in food safety compliance and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Match Eatery & Public House
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Meat Clerk
Big Red Market
08.2022 - 04.2023
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Provided excellent customer service and satisfaction.
- Engaged with customers during self-serve interactions.
Meat Clerk
Fortinos
08.2018 - 09.2022
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Cut meats to customer specifications and answered questions about specialty products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Meat Clerk
Food Basics
08.2017 - 01.2018
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Conducted proper operations of tenderizers, injectors and smoking ovens.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Arts - Concurrent Education
Brock University
St. Catharines, ONHigh School Diploma -
St. Edmund Campion Secondary School
Brampton, ON06.2018
Skills
- Daily specials memorization
- Table Setting
- Order Management
- Safe Food Handling
- Beverage Preparation
- Food Running
- Guest Engagement
- Exceptional customer service
- Sanitation and food safety
Certification
- Smart Serve
Timeline
Server
Match Eatery & Public House
05.2023 - Current
Meat Clerk
Big Red Market
08.2022 - 04.2023
Meat Clerk
Fortinos
08.2018 - 09.2022
Meat Clerk
Food Basics
08.2017 - 01.2018
Bachelor of Arts - Concurrent Education
Brock University
High School Diploma -
St. Edmund Campion Secondary School
- Smart Serve
Similar Profiles
Alexandra SchultzAlexandra Schultz
Server/Bartender at Match Public House & EateryServer/Bartender at Match Public House & Eatery
Zoe KosaZoe Kosa
Server at The Trailhead Public House and EateryServer at The Trailhead Public House and Eatery
Marco GutierrezMarco Gutierrez
Real Estate Agent at House Match MakerReal Estate Agent at House Match Maker