Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael Sandoval

San Diego,CA

Summary

Positive, diligent, professional individual obtaining over 10 years in a leadership role and managing experience. Excellent understanding of company goals and expectations. Seeking to work with a progressing company that offers growth opportunities to expand knowledge and utilize skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HVAC Installer

Talon HVAC Heating and Cooling
01.2019 - 02.2025
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Filled out detailed work orders for each job completed.
  • Negotiated with suppliers to obtain high-quality materials at cost-effective prices.

Delivery/Transportation Driver and Installer

C&I Trucking
07.2012 - 04.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Filled out load paperwork and DOT-mandated log books.

Hotel Front Desk Clerk

Town and County Hotel and Resort
01.2006 - 02.2009
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Resolved service-related problems and documented actions in system.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Prepared reports on guest satisfaction levels and other metrics.

Education

High School Diploma -

Southwest High School
San Diego, CA
06.2004

Skills

  • System installation
  • Ductwork installation
  • Electrical wiring
  • Delivers exceptional customer service
  • Exceptional written and verbal communication skills
  • Maintaining safety rules
  • Bilingual in Spanish and English
  • Time management
  • Clean driving record
  • Detailed Oriented

Certification

  • California EPA Universal Certified
  • Driver's License
  • DOT Medical Card



Languages

Spanish
Professional Working
English
Full Professional

Timeline

HVAC Installer

Talon HVAC Heating and Cooling
01.2019 - 02.2025

Delivery/Transportation Driver and Installer

C&I Trucking
07.2012 - 04.2020

Hotel Front Desk Clerk

Town and County Hotel and Resort
01.2006 - 02.2009

High School Diploma -

Southwest High School

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