Michael Salic
Nanaimo
Summary
Dynamic transportation professional with a class 5 driver's license and a proven track record at FedEx Express. Expert in safe driving practices and conflict resolution, consistently achieving on-time deliveries while enhancing customer satisfaction. Recognized for innovative problem-solving and maintaining high standards of professionalism in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Vehicle Transporter
Island Drivers
03.2024 - Current
- Managed inventory control for transported vehicles, ensuring accurate tracking records were maintained at all times.
- Maximized fuel efficiency by employing eco-driving techniques when operating transport vehicles.
- Safeguarded client property by adhering to strict security measures while loading, unloading, and transporting vehicles on company equipment.
- Mitigated potential issues during transport by conducting thorough pre-trip inspections of all assigned vehicles.
- Implemented innovative solutions for complex transportation requests or challenges faced during operations, resulting in satisfied customers every time.
- Achieved consistent on-time delivery rates due to careful coordination with dispatchers and other drivers.
- Demonstrated strong problem-solving abilities when faced with unexpected delays or challenges during transport, ensuring minimal impact on customers.
Parcel Courier
Fedex Express
09.2023 - 09.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Passenger Service Agent
Westjet
02.2023 - 09.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Monitored security and maintained operational protocols.
Floor Associate
Rona
07.2021 - 03.2022
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
Education
No Degree - Electrical Apprenticeship
George Brown College
Toronto, NoneLabour Studies
Mcmaster University
Hamilton, None04-2003
Skills
- Professionalism and punctuality
- Safe driving practices
- Commercial driver's license
- Heavy equipment operation
- Transportation regulations compliance
- Stress tolerance
- Hazardous materials handling
- Conflict resolution
- Basic mechanical skills
Languages
English
Full Professional
Timeline
Vehicle Transporter
Island Drivers
03.2024 - Current
Parcel Courier
Fedex Express
09.2023 - 09.2024
Passenger Service Agent
Westjet
02.2023 - 09.2023
Floor Associate
Rona
07.2021 - 03.2022
No Degree - Electrical Apprenticeship
George Brown College
Labour Studies
Mcmaster University
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