Michael Russell
San Francisco
Summary
Dynamic professional with a strong background in trauma-informed care and behavioral management at Hunter Point Family. Proven ability to enhance client outcomes through effective problem-solving and active listening. Recognized for developing innovative solutions and fostering collaborative relationships, ensuring alignment with organizational goals and improving service delivery.
Overview
7
7
years of professional experience
Work History
Monitor
Hunter Point Family
03.2019 - 08.2025
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Used positive reinforcement techniques to promote patience and other good behaviors in with our unhoused community
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed and maintained courteous and effective working relationships.
Front Desk Agent
Community Forward
01.2019 - 02.2021
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
- Trauma-informed care
- Behavioral management
- Active listening
- Problem-solving
- Incident reporting
- Conflict resolution
Timeline
Monitor
Hunter Point Family
03.2019 - 08.2025
Front Desk Agent
Community Forward
01.2019 - 02.2021