Michael Rowbottom
Customer Care Specialist
Calgary,AB
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Exceptional people skills from years of sales and customer care positions. Physically fit and able to lift 50 + pounds unassisted. Video game enthusiast who optimizes gameplay through use of macros, statistical analysis of fellow player performance. Optimizes personal performance through tutorials and comparing/improving results based on the best performers on a world scale.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Quality Control Specialist
GP Joule Solar Farm
Lethbridge, AB
09.2021 - 12.2021
- Oversaw the quality of building materials, and solar panel assembly
- Managed a small team to accomplish daily tasks
- Performed labor in cold/wet/hot conditions for extended periods of time
- Input data into computer software for submission for daily reports
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Updated inspection journals and daily summary logs with quality-related data.
- Monitored product standards and quality-control programs.
- Created and maintained several databases to track statistical data.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Promoted adherence to quality standards by educating personnel on quality control.
Courier
FedEx Express | Courier
Lethbridge, AB
12.2021 - 09.2022
- Planning optimal routes for maximizing daily efficiency
- Became familiar with company software for organizing and tracking products
- Practiced teamwork by aiding fellow coworkers with their work
- Maintained company vehicles via daily checks (washing/fueling/checking oil/noting any damage while on road)
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
Clearview Windshield
05.2020 - 09.2020
- Generated new business through personal interactions and emphasis on product benefits
- Practiced dexterity working on customer products
- Handled money and equipment daily for the company
- Set up and took down equipment and handled all business with little/no supervision daily
AIL Insurance
01.2020 - 02.2020
- Created new business through personal interactions and emphasis on product benefits
- Achieved customer satisfaction by customizing company products to ensure individual client needs were met
- Enhanced personal business organization and punctuality through calling/booking/visiting clients on a daily/weekly work schedule
Customer Service/Cashier
EB Games
10.2019 - 01.2020
- Enhanced teamwork by promoting fun and hard work through personal interactions with fellow store employees
- Solved problems with coworkers by working with management to better empathize and avoid misunderstandings
Pool Operator
Benchmark Projects
06.2019 - 09.2019
- Gained technical skills through pool chemical condition and mechanical maintenance by hourly inspection and careful measurements
Installation Technician
Vivint Security and Home Automation
Calgary, AB
01.2014 - 09.2018
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Collaborated with internal teams for operational continuity and optimal performance.
- Provided technical support and training to users on new systems to ease transitions.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
Education
Bachelor of Science - General Science
Mount Royal University
Calgary, AB 01.2014 - 04.2019
Skills
Mathematical knowledge
Great judgment
Materials inspection
Technical troubleshooting
Records organization and review
Timeline
Courier
FedEx Express | Courier
12.2021 - 09.2022
Quality Control Specialist
GP Joule Solar Farm
09.2021 - 12.2021
Clearview Windshield
05.2020 - 09.2020
AIL Insurance
01.2020 - 02.2020
Customer Service/Cashier
EB Games
10.2019 - 01.2020
Pool Operator
Benchmark Projects
06.2019 - 09.2019
Installation Technician
Vivint Security and Home Automation
01.2014 - 09.2018
Bachelor of Science - General Science
Mount Royal University
01.2014 - 04.2019